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Hi everyone,  Before I get replies saying it's not supported, I already know this... Despite this being 'not supported', this does not mean it 'does not work'. So whether or not it's supported is moot.  I'd like to know if anyone out there has ever g...

Hello, I have a supervisor requesting that we change the queue logic currently written in their script.  Right now they have an if-then statement in place that determines how to handle the call if the number of agents logged in is less than or equal ...

jdp22 by Beginner
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On my test bench I've recently configured Courtesy Callback, but I cannot get past an error message that says "Contact id: 59548, Contact is inactive when getting channel".All the steps work correctly up until the agent presses any digit to initiate ...

Hello Dears, I have UCCE 12.5, i'm trying to add a import contact list to a campaign that has been generated using the API, but getting the below error: <apiErrors>     <apiError>         <errorMessage>Timeout while trying to connect to web service ...

Hi all, When you troubleshoot Cisco Contact Center Enterprise, you definitely will deal with UCCE logs. In UCCE every component such as Router, Logger, PG, etc, has its internal software processes and they generate their own logs. In order to know wh...