07-18-2013 12:05 PM - edited 03-14-2019 12:05 PM
I have the attached script and when I have all users logged off or if I press 1 for voicemail the call just restarts the hold message. If possible could someone look at the script and let me know where I went wrong? Any help would be much appreciated.
07-19-2013 01:29 AM
Hi,
please post the script as screenshot.
G.
07-19-2013 04:54 AM
I hope this will work for you.
07-19-2013 05:02 AM
Alright, if you do reactive debugging, and press 1, where does it go to?
G.
07-19-2013 08:06 AM
Sounds like you are missing the filter option for number 1. If you go to the properties on your menu, and then to the filters tab, then click the first menu option connection over on the left, do you see the button 1 highlighted? If not, click it, to highlight it, then click ok, save, upload, refresh, retest.
Anthony Holloway
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07-19-2013 10:06 AM
The filters are setup properly. Thank you though.
07-21-2013 07:08 AM
Your "extensionPPMCS..." variable is set as a parameter. Do you have a valid extension defined on the "Cisco Script Application" page for that application? What about the Calling Search Space of the Trigger or Call Control Group?(not sure which one is correct) If you think you have a valid extension defined for that parameter, maybe CUCM is denying the call due to the calling search space configuration? As already suggested, following a reactive debug to see which leg of the script are followed when you press 1 and then the "Call Redirect" action occurs should lead you in the right direction.
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