09-26-2015 12:37 PM - edited 03-14-2019 03:14 PM
Hello ,
I am trying to get really good understanding of Call Sub flows, Input/Output step and over all understanding of call sub flows. Are there any good source of information available besides CISCO reference Guide. Thank you all
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09-27-2015 02:20 PM
Here's the download link:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Look at a subflow as equivalent to a function in programming: you pass variables into it, it does something, and it returns a result. It runs synchronously with the script - the next step in the main/parent script executes after the subflow is complete. By far the most common source of problems/errors stems from screwing up the variable names (spelling or case sensitivity) or data types (eg string vs. integer) when doing the input/output mappings.
09-26-2015 05:58 PM
09-27-2015 07:52 PM
Thanks David
09-27-2015 02:20 PM
Here's the download link:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Look at a subflow as equivalent to a function in programming: you pass variables into it, it does something, and it returns a result. It runs synchronously with the script - the next step in the main/parent script executes after the subflow is complete. By far the most common source of problems/errors stems from screwing up the variable names (spelling or case sensitivity) or data types (eg string vs. integer) when doing the input/output mappings.
09-27-2015 07:52 PM
Thanks Jonathan for your explanation and the link. I have been reading docs from Reference Guide as well as from others experienced contributors in Contact Center forums.
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