scripting with UCCX

[G3261]

Hello ,

I am trying to get really good understanding of Call Sub flows, Input/Output step and over all understanding of call sub flows. Are there any good source of information available besides CISCO reference Guide. Thank you all

[david.macias]

Check out some of the scripts in the Cisco script repository which comes with the installation.

david

[G3261]

Thanks David

[Jonathan Schulenberg · Accepted solution]

Here's the download link:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Look at a subflow as equivalent to a function in programming: you pass variables into it, it does something, and it returns a result. It runs synchronously with the script - the next step in the main/parent script executes after the subflow is complete. By far the most common source of problems/errors stems from screwing up the variable names (spelling or case sensitivity) or data types (eg string vs. integer) when doing the input/output mappings.

[G3261]

Thanks Jonathan for your explanation and the link. I have been reading docs from Reference Guide as well as from others experienced contributors in Contact Center forums.