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scripting with UCCX

G3261
Level 4
Level 4

Hello ,

I am trying to get really good understanding of Call Sub flows, Input/Output step and over all understanding of call sub flows. Are there any good source of information available besides CISCO reference Guide. Thank you all

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Here's the download link:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Look at a subflow as equivalent to a function in programming: you pass variables into it, it does something, and it returns a result. It runs synchronously with the script - the next step in the main/parent script executes after the subflow is complete. By far the most common source of problems/errors stems from screwing up the variable names (spelling or case sensitivity) or data types (eg string vs. integer) when doing the input/output mappings.

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4 Replies 4

Check out some of the scripts in the Cisco script repository which comes with the installation.

 

david

Thanks David

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Here's the download link:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Look at a subflow as equivalent to a function in programming: you pass variables into it, it does something, and it returns a result. It runs synchronously with the script - the next step in the main/parent script executes after the subflow is complete. By far the most common source of problems/errors stems from screwing up the variable names (spelling or case sensitivity) or data types (eg string vs. integer) when doing the input/output mappings.

Thanks Jonathan for your explanation and the link. I have been reading docs from Reference Guide as well as from others experienced contributors in Contact Center forums.