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Silent monitoring CTIOS 6.0

karunanithi
Level 1
Level 1

‎08-20-2007 11:39 PM - edited ‎03-14-2019 01:12 AM

Hi,

I want to enable silent monitoring feature in CTIOS Supervisor 6.0 (ICM 6.0). I referred various document and configured, but I am unable to achieve it. Can Somebody to guide me the procedure to work this. The details below,

I had tried with laptops with NIC cards Intel PRO 10/100 driver: 7.0.26.0 and 8.0.27.0

Kindly help.

Regards

Karuna

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11 Replies 11

lpezj
Level 7
Level 7

‎08-20-2007 11:53 PM

Depending on the CallManager version that you are using you will have to allow that the voice packets will be copied from the voice vlan port to the PC port.

In version 4 this feature are off by default.

Hope this helps,

Juan Luis

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karunanithi
Level 1
Level 1
In response to lpezj

‎08-21-2007 01:40 AM

Hi,

Thanks for your reply, I am trying in CTIOS based silent monitoring, if it thru CCM how do we configure.?

Regards

karuna

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lpezj
Level 7
Level 7
In response to karunanithi

‎08-21-2007 01:51 AM

Karuna,

I think that you need that the PC is connected to the IP Phone switch.

In the CallmManager CCMAdmin page check if the parameter 'PC Voice VLAN Access*' is setting up to Enabled in the 'Phone Configuration'. If not, the Monitor application in the PC can not copy the voice packets from the phone to the supervisor application.

Hope this helps,

Juan Luis

0 Helpful

karunanithi
Level 1
Level 1
In response to lpezj

‎08-21-2007 02:02 AM

Hi,

Its aleady enable in all IP Phones, I getting the error like in the attachment in Supervisor desktop.

Karuna

Preview file
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Zin.Karzazi
Level 5
Level 5
In response to karunanithi

‎08-21-2007 06:28 AM

Did you install "Silent Monitoring" ption on the Client while installing the CTIOS Client???

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jewels4u
Level 1
Level 1

‎08-21-2007 01:05 PM

Do you have firewall enabled on your PC that you are trying to monitor? This error seems like a port is blocking it. Make sure both the agent and the supervisor has firewall either off or make an exception in firewall settings for CTIOS.

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karunanithi
Level 1
Level 1
In response to jewels4u

‎08-23-2007 08:53 PM

Hi,

We had disabled the Firewall in XP system and there in no firewall in Win2K system.

We had enabled the "Silent Monitoring" also while installing Client and Supervisor.

Regards

Karuna

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karunanithi
Level 1
Level 1
In response to karunanithi

‎08-23-2007 09:25 PM

Hi,

I need to know the supported NIC cards for Silent monitoring as per cisco. Anybody can help me.?

Karuna

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david.macias
VIP
VIP
In response to karunanithi

‎08-24-2007 02:12 AM

If I remember correctly the list that cisco publishes is from 2003 and has not been updated, in my experience most broadcomm and intel based NICs work. Also, there is a test which you make to test if your NIC can sniff out the voice ports. Finally, if you're using a custom desktops, there are some version of the desktop which do not support silent monitoring. BTW, this all assumes you're using the CTIOS desktop and NOT CAD.

david

Blog
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karunanithi
Level 1
Level 1
In response to david.macias

‎08-24-2007 04:05 AM

Hi,

Thanks for mailing, even I had refered the doc earlier, we are using CTIOS Client only ( not a custom desktop). Please let me know the test for NIC.

Regards

Karuna

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