I have just installed IVR package.When I call to CTI Route point , I only listen to busy. I don't know why.Although I created CTI route port. Please help me.
When all agents are on the phone and there is a call in queue, is it possible for an agent to manually take that call out of queue and maybe place it on hold.
I have a custom report that was written for IPCC 3.5. We are upgrading to 4.0.4. From my test on our test 4.0.4 box the custom report does not work.Will we have to re-write the custom report?Are there just a few changes we need to make?Any docs to ...
What permissions do supervisors have in IPCC Express? The client wants to know if we can set permissions for supervisors such as Multi level admin for Call manager.
hi,we integrate icm 7.2 with ccm 5.x. since ccm 5.x you have to assign roles to user and groups in ccm. does anybody know which role(s) we have to assign to the icm user?thx jochen
Hi We are generating the report using the crs historical reporting tool.When we generate the report we are not able to see the time stamps associated with each call.As in we are able see the deatils like dnis,ani agent detail but we are not able to...
Does anyone know of a piece of code written for IPCC that will do a "mod 10" or "Luhn algorithm" check for a valid credit card number? I have a customer that wants me to perform this check in the IVR script I'm building. I'm guessing someone has do...
Hello,I'm looking to build a customer lab with a separate CCM, CVP and IPCC Ent 7.1 setup on a customer site with a the above already in production.Does the lab need to be in a separate domain with a different OU or can it use the existing internal.c...
Can someone tell me the best way to change the skills of multiple agents at the same time? We make multiple changes through out the day that we would like to be able to do this quickly and then change everything back to a base set up at the end of th...
Hello,We are using a holiday.xml file as shown below, can anyone show me the correct format for adding a holiday date?<?xml version="1.0" encoding="ISO-8859-1" ?> - <Holiday> <Date1>1</Date1> </Holiday>Thank you,Chuck
There are 2 ccm(1 for publisher,1 for subscriber), 2 ivr, icm sideA(include router,logger,cg,pg,cti os,aw), icm sideB(include router,logger,cg,pg,cti os,aw,too) in our ipcc system. how to configure ccm and ivr in PG for duplex? is there any docments ...
Hi,I have a Contact Center with a several agents. All calls beetwen agents and callers are recorded. On a supervisor desktop I can see every call it's time and duration. But, when I try to listen that calls, from some agents it's OK, but from some ot...
