Simultaneous agent logout in UCCX 8.5

[Evan Grizzard]

UCCX 8.5 premium - is there a way to simultaneously log all agents out, without having to do each manually and individually from CSD?  Or, is this something that can be scripted?  Want to have this ability in case of an emergency, such as a facility evacuation.

[Chris Deren]

I am not aware of anyway to do this short of stopping the CCX engine which obviously would not be recommended.

Chris

[Evan Grizzard]

I didn't think there was; thanks, Chris.  What is best practice, if there is a best practice, in case of an emergency? Just to have the agents log out before leaving their station?  The point would be to force all calls to voicemail, so they're not holding indefinitely when noone is available to answer calls during business hours.  Logic is built in the script to accomplish this if zero agents are logged in, but obviously it wouldn't work if agents stayed logged in.

[Chris Deren]

The best practice is to handle it in a script, before calls are queued check if there are any agents logged in to the CSQ if not route to after-hours or any desired destination. Do the same thing under queue logic, I typically check if there are still agents longed in on each queue loop cycle.

Chris

[Evan Grizzard]

Which is exactly how it currently functions.  Thank you.

[Chris Deren]

Use the "get reporting statistics step" and check "Logged-In resources", see an example:

[Evan Grizzard]

Yeah, already doing that.

[phamvinhdat]

May be check for Ready Resource instead of Logged-In.

Dat

[Chris Deren · Accepted solution]

Dat,

That would defeat the purpose of queuing. Select resource queue step already checks if agents are ready, and if you re-route call if there are no agents ready you would never queue the call.

Chris