social miner uccx chat integration with website hosted on Internet

[Avrt Chauhan]

UCCX: 11.6.1.10000-51

We are trying to utilize the Web chat Support Feature of Contact Center.

As of now I have integrated the Social-miner with UCCX and tested the Web Support feature on intranet(locally) and it is working fine.

Web Chat html Code --> Social-miner --> UCCX --> Finesse Agent 

Now I want to test this feature on external network(i.e. Website hosted over Internet) how can I proceed with the deployment.  

Just an FYI/- Social-miner is deployed behind the firewall.

[Alex Stevenson]

Hi,

        I'm not an expert with SocialMiner, but I know of some resources, which consider UCCX and SocialMiner and may be helpful to you:

• Cisco Unified Contact Center Design Guides
• Cisco SocialMiner Release Documentation
• Introduction to Planning, Design and Troubleshooting Unified Contact Center Express 11.6
• Unified CCX Web Chat APIs
• socialminer-sample-code on Cisco Code Exchange
• Cisco SocialMiner Sample Code - a Cisco DevNet's GitHub repo

Hope this helps!

[Avrt Chauhan]

Thanks Alex, I was manage to deploy it by just replacing the internal FQDN to WAN IP and via help of port forwarding it did work over Internet.