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sniperwolf31
Beginner

SocialMiner Chat Issues

We are attempting to get SocialMiner Web bubble chat to work on https:

 

We use the code provided from Web Chat widget in UCCX.  I took a snip if of the code to show the https. The problem is when I view the error in Google Chrome (see httperror.jpg screen shot attached) SocialMiner is attempting to connect via http instead of https. Has anyone seen this error and why it's doing this? 

 

 

9 REPLIES 9
bill.king1
VIP Collaborator

Not sure if this is the issue you're having, but FYI re: Google and UCCX and SocialMiner with bubble chat and a Cisco defect.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt76008

Thanks for the information but I've tested it in other browsers and it had similar issues. See logs below. 

 

I took a look at the logs and I see the same behavior, the Social Contact Link is created over HTTP instead of HTTPS:

 

0000000132: 10.99.100.115: Jun 13 2020 16:44:57.614 -0700: %CCBU__________FEEDS-6-SOCIAL_CONTACT_CREATED: %[SOCIAL_CONTACT_ID=B0126F0210000172000000580A636473][SOCIAL_CONTACT_LINK=http://prdccp01.mutualofenumclaw.net/ccp/socialcontact/B0126F0210000172000000580A636473]: A new social contact was created

0000000133: 10.99.100.115: Jun 13 2020 16:44:57.614 -0700: %CCBU__________FEEDS-6-SOCIAL_CONTACT_PROCESSOR:  SocialContactProcessor processSocialContact Exit with requestId:kQFgpZ

0000000134: 10.99.100.115: Jun 13 2020 16:44:57.617 -0700: %CCBU__________FEEDS-6-SOCIAL_CONTACT_CREATED: %[id=B0126F0210000172000000580A636473][timestamp=Sat Jun 13 16:44:57 PDT 2020]: SC created and sent confirmation message back to webapp

 

 

Hi Sniperwolf13,

You are most likely facing BugID CSCvt76008.  I have confirmed via SR690259001 that this bug also impacts Firefox, Edge, etc. after testing in our CCX 12.5 & CCP 12.5 environment.  Applying the ES03 patch resolved the issue. 

Regards,

Dalton Woolsey

Where can I find the ES03 patch for UCCX 12.5 and CCP 12.5?

Hi Agipkcoat,

The downloads can be found on the Cisco downloads page using the following link:

https://software.cisco.com/download/home/286325233/type/286314176/release/12.5(1)ES03

Regards,

Dalton Woolsey

Konstantin Vaksin
Cisco Employee

It is normal.

There is a process establishing connection and it starts with http.
Please review Port Utilization Guide and keep ports opened as described

Kostia

This is testing internally where all ports are open. The SocialMiner, uccx, and test computer are all internal to the network .
BalajiSivaraj49175
Participant

Capturing logs may help to solve the issues

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BalajiSivaraj49175
Participant

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