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Hi All,. Does anyone know of a method for deselecting a resource in a script ? Been asked check the feasibility of something,... lets say broadly speaking, we have agents based in two locations - all sit in the same CSQ,. I have been asked if it's po...

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Hello Experts, I have upgraded CVP from 10.5 to 11.6 in our lab . All required configurations are completed at it was working fine initially but Now when I make  a test call I am getting "please hold while we transfer your call for assistance"message...

Hello ,we have UCCX 10.6.1 We have Configured RONA as 16 second , let's say we have two agents available "Ready" at a skill X , call will go to Agent 1 after 16 seconds will go to Agent 2 after 16 seconds it go to Agent 1..to infinity. The issue is t...

I'm having an issue with Directory search within the chat window on the finesse agents. UCCX version 12.5.1. The desktop chat is almost working - I can change the status, and if I have a contact added as a favourite - they come up in the search. Howe...

e-pudge by Level 1
  • 3015 Views
  • 21 replies
  • 0 Helpful votes

50002 errors can never be eliminated entirely, but how do you know you have done enough to eliminate them?  What is normal vs excessive?  We have developed a metric that can be shared across Cisco partners and customers that will help us all determin...

Resolved! UCCX Chat Question

Hello, I have UCCX Standard 12.5.  I do not have any premium licenses.  I am trying to find information on how to integrate some sort of "chat with customers" feature on our public website.  Based on my research, this feature was available back in 10...

B_VOIP_NE by Level 1
  • 2479 Views
  • 4 replies
  • 0 Helpful votes

Hi We are expanding our outbound dialer from 2x locations to 5 in total for different units. My question is how do we monitor the dialler with regards to congestion due to the units and different dialler compaigns  When Would we, in the future need  ...

iptuser55 by Level 6
  • 404 Views
  • 2 replies
  • 0 Helpful votes

I am facing issue. Can someone please help. DC is located in HK, Where CUCM and UCCX are there. Few of the agents are in India. When India agents receive a call it shows HK time instead of India Local time on the Finesse. However their IP Phones show...