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Dear All, During ICM Router HA failover scenario facing issue with Router Sync status. Stopped Router B process and Router A MDS status changed  from  mdsproc - (InSvc Pr-Dsb Clk)  to Isolated-enabled (InSvc Is-Enb Clk)And MDS log also telling mds Co...

We are attempting to get SocialMiner Web bubble chat to work on https: We use the code provided from Web Chat widget in UCCX.  I took a snip if of the code to show the https. The problem is when I view the error in Google Chrome (see httperror.jpg sc...

CVP Elements and Java concept how API used for Java XMLJava and XML API CVP elements Can any one sample code of snapshot of java programing

CVP element setting different menu option and sub dialog how java used in CVP can inform about function & methods describeSome CVP element Setting are SettingsElement DataExit StatesFolder and Class InformationEventsCustom VXML Scriptdescribe java us...

Contact Center how CVP and UCCE connected how the parameters that used between most them of are same Some of the similar parameters are CEL CLID Menu sub dialog Most of the caller information are similar  

Hi Everyone,I am trying to rebuild a UCCX Sub server with HA enabled.  Could someone please let me know if I am mistaken following the blow steps:1) Upload the bootable ISO file into the datastore (VM)2) Connect the CD/DVD Drive3) Map the bootable IS...

I need to be able to purge say only contacts with a call status of A or P as example - does anyone does this and how, would I need to copy all existing contacts and reinsert them minus the thr ones I don't want or is there a sql query people have use...

Hello the product I'm working with is CCX Premium 12.5. Our requirement is to build a call flow where the call ideally is answered by Group-A, in the event that there are no agents in Group-A to take the call we then need to offer the call out to a l...

Messages used for communication used in the MIVR logs. ...Execute step of Task 42000000286 : Start...Execute step of Task 42000000286 : Accept (--Triggering Contact--)...Execute step of Task 42000000286 : Play Prompt (--Triggering Contact, P[hello])....

Hi,    How can I collect the MIVR logs in IPCCX 8.5. Usually we take the logs in this specified path C:\Program Files\wfavvid\log\MIVR. But as its the UCCX 8.5 is the linux version, I am not sure where to collect logs.Thanks in Advance.

HI IVR scrip  <<<<xxxvvCSQ    Please help us clearly my question following in title

We have a requirement to initiate an outbound call via ICM Route Pattern, however when we initiate a call with this method, as soon as the call connects with ICM, we receive a CONNECT event on finesse, however, we are not able to get any notification...