April 30: I'm testing 12.5 and found a bug with the algorithm that creates the vxml code around Nomatch and NoInput audio groups. Hope it'll get patched, but wanted to provide a 'heads up'. In all the elements that collect caller input, if you OMIT t...
Forum Posts
Our UCCX is running the Calabrio for license reasons.We are in the process of upgrading our platform to Verint now.We are on UCCX 10.6.1.11002-15.We actually run PCCE 11.6 but we have to keep this running until our new call recording platform is ins...
We recently upgraded Call Manager and UCCX to version 12.5. When changing agent skill levels using the Remote Skills Manager, a popup states: "Error while updating the skill competency levels." The expected popup message is "Updated the skill success...
Is it possible to pull a report from ICM a list of all the ICM scripts and their associated phone numbers and call types?
Resolved! Uccx 10.6.2 to 11.6.2 upgrade
We are planning to upgrade uccx 10.6 to 11.6..is there any need to rehost licenses after upgrade?
Hi All, We are facing this issue for a few weeks, where all agents getting moved to "Not Ready-Call Overlap" state and then back to normal automatically.I read the possible reason for this state is when agent misses two consecutive calls for system m...
We recently had our UCCX sub fail (still powered Down) and the UCCX pub also had issues. I've restarted the Pub and now the Engine wont start and I've noticed no services under the subsystem. I hit start and the services come online bar the subsystem...
We are trying to invoke a 3rd party VXML document using the Invoke Subdialog node in CVP. The URL executes successfully and a portion of the VXML document is received (actual size is 7k but only 2k received) in VVB but then a connection error is thr...
I'm looking for some suggestions on the best way to handle array's in CVP studio with a web service element. I'm building an IVR application using CVP. CVP will make a SOAP request using a Web Service Element to get a list of items a user is allowe...
I want to display some information on call ringing with respect to inbound and outbound call I have used https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ScreenPopSampleGadget but it is displaying my content on call recieved but i want ...
AHT with Not Ready Codes - PCCE 11.6My call center has Cisco PCCE 11.6 with Finesse. We make a lot of outbound calls so we are unable to use After Call Work (ACW), as designed. The ACW timer is set to 12 seconds and if more time is needed, which is ...
Resolved! Transfer a direct call
I am using uccx 11.6 getting problem to code transfer call action i tried to use https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ClickToCallSampleGadget api but unfortunately it is a consult call api i want to directly transfer my cal...
I'm working on a new script that pulls customer information and multiple databases have to be queried to get the data. However my query is failing to pull any data and I'm not sure why. Do I need to have my connection string include both databases? I...
Resolved! Is UCCX 12.5.1 SU1 ready for production?
I want to get the new UCCX Release 12.5 SU1 with Agents' Shared Extension feature deployed ASAP. Now that 12.5.1 SU1 has been out a couple weeks has anyone had a problem upgrading to this? Any pitfalls to be aware of?
Hi there, a simple question (got couple more but as these are not related will post in new threads for clarity) been digging through dosc and other online resources but could not find any answer at all.In our environment (we're talking here thousa...
