Hi,I have aqm 11.5. Can we record voice recording in separate folders for different regions. ? I am using cucm, uccx 11.5 for contact center and ip Telephony. We have clients in different regions using the service. I want voice recordings in differe...
Forum Posts
Resolved! Callback script not working
i have a callback script working for more than a year, i have used the same callback script logic for another application/CSQ but it fails at the point when an agent in the callback queue gets a call and presses a key to connect to the customer. Just...
Hi All, We have a UCCX 11.6 cluster with socialminer integrated on premise exchange server. It is working fine but some of the email is showing in Cisco Finese desktop after long time 3 to 4 hours delay.What could be the possible issues Thank you so ...
HelloI am owner of th samsung tab a and i i try to connect with the webex and the webex show me this message: we cannot verify the site because the certificate is not trusted. do you want to continue? what i have done to work the webex to my table...
Hello we want to upgrade the CUCM (new hardware and new IP address) but maintaining the current UCCx. Is this scenario possible, in other words, all I need to do in UCCX is to run the command 'set uccx provider ip axl'? Thank you Marcos
in our implementation a script for message recording is deployed. An agent using a 8851 with g711ulaw codec calls in a specific trigger in order to record new messages, that then are uploaded to uccx. we need to replace the phone with jabber for remo...
Hi GuysI need some assistance with building a callback script for UCCX. I tried searching the forum but was unable to find one.Here are my platform versions:- UCCX 8.5- NO Outbound Dialer ( Is it possible to build a callback app using place call & to...
Resolved! Socialminer office 365 port requirements
Hi All, Could you please help me to get the port requirements for cisco Socialminer integration for office 365.Do we need to allow the required ports from UCCX as well or just from SM. I am not very clear about the packet flow for this. Please help.
Resolved! Total CSQ Limit in UCCX 12.5 ??
I have searched the community and design guide regarding UCCX 12.5 to find a maximum CSQ limit overall, but all I find is limit on total CSQ per agent and total overall skills limit. Does anyone know? We can not upgrade if they reduced the limit on C...
Resolved! UCCX 12.5 SU1
Upgrading from UCCX 12.0 to 12.5SU1. The switch version on the HA server is taking nearly 3 hours. Did anyone experience it too? UCCX Primary node switched version in 1 hour.
I have a DB Read and a DB Get, nothing special. This is my DB Read: SELECT * FROM dbo.T_Ansprechpartner, dbo.T_Projekte LEFT JOIN dbo.T_Abwesenheiten ON dbo.T_Projekte.KundenbetreuerID = dbo.T_Abwesenheiten.KundenbetreuerID LEFT JOIN dbo.T_ZuordnungV...
After a newly installed CUIC with Live data Co-resident node it looks like for some reason the Live data streaming data source is not connecting. I have seen sone previous workaround with exporting and importing certificate from Live Data to CUIC ser...
Resolved! CCX Script failing
Hello, I have a customer using ccx for their incoming call distribution. They currently have it configured that if an agent is not available, it rolls to an overflow and rings desk phones. We are changing this so it just queues the callers. I took ...
Resolved! UCCX Configuration Question
Hi EveryoneMy director wants to me to shutdown the CUCM cluster in our San Jose Ca. location and have all the users register to our cluster in Dallas TX. From the UCCX aspect what would I need to do in order to get all the info that's currently on th...
April 30: I'm testing 12.5 and found a bug with the algorithm that creates the vxml code around Nomatch and NoInput audio groups. Hope it'll get patched, but wanted to provide a 'heads up'. In all the elements that collect caller input, if you OMIT t...
