This one came up and I'm not finding if this is even possible. Caller sets up CCB, gets called back, gets puts back in queue and then abandons. Is there a way to find out how many calls are abandoning after they accept CCB? Looking at the TCD I don't...
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In our client office they have UCCX with 5 agents. When calling calling from PSTN to Pilot number caller gets IVR to select language. after selecting language voice prompt says to press 0 for operator or press extension number of the person you k...
Dear All, Implemented PCCE 12.5.1 with 0 errors except for Unified CVP Statistics pop up windows issue.ICM installed 12.5.1 with ES 12, 21 and 28 on all the ICM. For CVP 12.0.1 with ES 06 and 11. In the CCEADMIN CVP Statistics window is very minimal ...
Dear Cisco experts, We need to configure a gadget in finesse 12.5 to open a webpage with in the finesse console. The webpage is on Http.due to finesse 12.5 restriction ( https\TLS 1.2) is there any issue on this integration.We deployed the gadget but...
Hi I'm looking for a simple solution for splitting CUIC reports into small pages, something like a 100 rows per page. Is there a simple way for doing so? Never ending reports with kilometres of scrolling are not really applicable to my solution.
Deploying CCB on UCCE 11.6. The CCB application is working but the problem I’m having is the Callback seems to be happening sooner than the EWT. Looking through the CallbackWait application, I don’t see any error there. Has anyone ever experienced th...
Resolved! SocialMiner Exchange Integration
Hello Experts,I am having issues integrating SocialMiner 11.6 with an Exchange 2016. The UCCX version is 11.6When I press the Test Configuration button, I receive the following error message CSQs Configuration ErrorsEmail Username and Password do not...
Resolved! Cisco Finesse in Chrome Browser
Chrome: 70.0.3538.77 (64-bit) Cisco UCCX: 11.6.1.10000-51 (ES02-24) Does Cisco Finesse run in current versions of the Google Chrome browser? I can get it to open, but within tabs I run in to two issues. 1) Reports will not load 2) The Email / Chat...
HI everybody, We have a customer that is running UCCE 12.5 and we are seeing an increasing amount of 50000 - CTI failures on agentes running finesse in Google Chrome. When we redirect the agents to use Microsoft Edge, then we are getting almost unan...
In the following document section "Peripheral Gateway (PG)" it is mentioned in regards to the dialer that "The dialers are co-located with the agent PGs with the dialers running in a peer model." https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...
I had this situation for a recent upgrade of UCCX 12.5 from 11.5 where the client was using the 300 agent profile. There is a note in the upgrade guide as for some reason Cisco have removed support for the 300 agent profile. For 100 agents profile, i...
UCCX 12.5.1-10000-31 (ES03-93) Is there a query that will show the association between Call Control Groups and the triggers associated with the specific group?
