SQL Query for Team Resources

[Stefaan Breugelmans]

UCCE version 11.6

Does anybody know an SQL query where I could get a report of the Team Resources (Phone Books, Not Ready Reason Codes, Sign Out Reason codes, Wrap-up Reasons and Workflows) per team. 

We have 151 Agent Teams and writing down/taking print screens of each Team and each tab would be time consuming, to say the least. 

Thanks in advance,

Stefaan

[Thomas G. Johannesen · Accepted solution]

You have to use the Finesse API for this

https://<FQDN>/finesse/api/Teams

Team APIs - Finesse - Document - Cisco Developer

[david.macias]

This is the way the API is pretty straight forward and easy to consume. A bit of Python code will get you want you need.

david