Supervisor can't use silence moonier

[yaoxiaohua]

Hi all,

I'm use Cad 7.5,the CTIOS version is 7.5 too.

When I use CTIOS,the silence monitor function works correctly.

But when using CSD,it says that "the supervisor can't initiate the silence monitor"

What's the problem?

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[danidura · Accepted solution]

To better assist you, what form of monitoring are you using on site?

Spanning or Desktop?

Most commonly used is Desktop, you will find this out by seeing if the computer lan cable is connected to the Cisco Ip phoneset, then connected to the data source.

Here is a few things to check if using Desktop Monitoring:

1. Check what bit the CAD\CSD\CDA are running.  Cannot be 64 bit, has to be 32.

2. Check for firewalls

3. Check for active wireless nics

4. server and client binding order

5. Agents have to be local to the server to be monitored, same vlan.

6. Restart VOIP monitor service

7. CM cannot use Codec722

8. Run wireshark to verify codec used and verify UDP traffic

9. run postinstall.exe to make sure this has been done

10. Verify in CDA that Desktop Monitoring is Enabled.

11. Is the type of NIC used on the agent pc supported?

12. Check the "Route Plan Report" to make sure that agent DN shows just one line

13. Re-run the post install on the agent pc to nominate the listening Nic

14. Make sure the phoneset firmware is up to date.

If you are using Spanning, here are some things to check:

1. Disable  "Desktop Monitor" in CDA

2. Restart the "VOIP Monitor Service"

3. Relaunch CAD

4. Make sure agents are local to UCCX

5. Capture a "showrun" of the Network Switch

6. If all settings are good, send case to Lan\Switching team for network assistance (ww-lan-sw)

7. Verify bogus secondary nic card on UCCX with bogus ip adress (most commonly used is 1.1.1.1)

8. Run wireshark for the bogus secondary nic in UCCX to monitor UDP traffic

9. Check your PostInstall.exe  C:Program files\cisco\desktop\bin

10. Make sure you have NO fire walls enabled.

11. What speed is the nic on the server transmitting?  And is the interface on the network switch set the same.

Let know if this information has helped you.

Danny

[yaoxiaohua]

Dear Daniel,

       I can't find the location of where to enable the Desktop Monitoring in the CDA as you said in the list of 10.

      Thanks

Xiaohua

[geoff]

For CTIOS - what type of silent monitoring are you using - CUCM through the BIB (built-in bridge) or packet capture on the Windows machine (daisy chain the IP phone to the PC)?

Regards,

Geoff

[yaoxiaohua]

I'm using CIPC,not an IP phone.And choose CTIOS monitor,not CCM base.

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[danidura]

It depends on the release of UCCX your are currently using.

Please send me the UCCX release and I will pass to you how to confirm this information.

[geoff]

Daniel Duran wrote:
 It depends on the release of UCCX your are currently using.
Please send me the UCCX release and I will pass to you how to confirm this information.

The OP mentioned CTIOS - he is on UCCE, not UCCX.

Regards,

Geoff

[yaoxiaohua]

No 5 shows that agent must be the same vlan with server,mustn't it?

Server and agent can't in the same vlan,coz agent vlan always be the untrusted vlan while cad server is in the trusted vlan.

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[yaoxiaohua]

Finally,some of the agents can be monitor,but most of them still remains not working.

I think there must be some problems with agents pc.

Can you tell me how to check the agent pc?

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[yaoxiaohua]

Problem is solved today.

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