Hi Christopher,
IPPA- IP Phone Agent, primarily menat for Agents who use only phones (no Desktops).
Regarding your query on performing the Supervisor activities using the IPPA phone, its not possible because there is no way to monitor the Team's Status, Selecting An Agent's call to perfrom Bargein\intercept...etc using IPPA, you need a Desktop to view this using CSD, which totally defeats the purpose of IPPA.
Hope this helps.
Anand
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