support tools will not be supported with 8.x.?

[Karthik U R]

Hi,

Kindly let me know whether the Cisco support tools is supported with UCCE 8.x.? If not, then need to understand the alternative proposed by Cisco.

[geoff]

Good question.

On page 1-18 of the 8.0 SRND we see:

"The Analysis Manager is planned to replace Support Tools going forward as its interface is consistent across the Cisco Unified Communications

solution."

On page 1-19 of the same SRND we see a paragraph on Cisco Support Tools.

In the 8.5 SRND there is no mention of Support Tools at all - but you will find reference to Analysis Manager. It refers us to the 8.5 Serviceability Guide (Feb 2011).

So that's what we have to do.

Regards,

Geoff

[kre8or3]

There is also a RTMT (Real Time Monitoring Tool) which looks helpful, but I can't find much information on installing it.  Has anyone installed/used this?  It is installed on our CUIC server but nothing else, but monitoring the CUIC server is pretty much useless to me.

[Deep46]

Hi geoff@hp.com,

I would like to know is there any additional functionality or features compared to Support tools in Analysis manager ?

Thanks in advance.