04-13-2011 02:10 AM - edited 03-14-2019 07:45 AM
Hi,
Kindly let me know whether the Cisco support tools is supported with UCCE 8.x.? If not, then need to understand the alternative proposed by Cisco.
04-13-2011 05:41 AM
Good question.
On page 1-18 of the 8.0 SRND we see:
"The Analysis Manager is planned to replace Support Tools going forward as its interface is consistent across the Cisco Unified Communications
solution."
On page 1-19 of the same SRND we see a paragraph on Cisco Support Tools.
In the 8.5 SRND there is no mention of Support Tools at all - but you will find reference to Analysis Manager. It refers us to the 8.5 Serviceability Guide (Feb 2011).
So that's what we have to do.
Regards,
Geoff
04-14-2011 05:40 AM
There is also a RTMT (Real Time Monitoring Tool) which looks helpful, but I can't find much information on installing it. Has anyone installed/used this? It is installed on our CUIC server but nothing else, but monitoring the CUIC server is pretty much useless to me.
04-14-2011 08:09 AM
Hi geoff@hp.com,
I would like to know is there any additional functionality or features compared to Support tools in Analysis manager ?
Thanks in advance.
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