system uptime

[matee]

is it possible on cuic or uccx in general get the system uptime, like how many in percent or minutes the service up of call center, or percent of downtime ?

[david.macias]

I believe that you get the last restart time with you login via the CLI.

[matee]

But i am looking for service availability like how many in percent our call center available by callers

[david.macias · Accepted solution]

I'm not sure I understand are you looking for like a service level metric? You're not going to be able to find that from within CCX, this is something you will have to track outside of it.

david

[Ramamoorthy Shanmugam · Accepted solution]

In the UCCX "Cisco Unified Serviceability", you can find the service status and uptime days.

If you're looking for the below type of services or status, then you need to install 3rd party software like SolarWinds and other MIB-based or network discovery SW.

Application availability

Average Interface availability

CPU Load and Memory Utilization

Server availability

Etc..