TAPS for CCX 8.5 with CUCM 7.5

[CARLO CALABRESE]

We just upgraded to CCX 8.5 and I need to load TAPS, but the one on CUCM is for Windows. Do you know were I can get the correct AAR file?

Thanks                  

[Chris Deren · Accepted solution]

CCX 8.5 is not compatibile with any version of CUCM 7.X, see here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

You need CUCM 8.X to work with UCCX 8.5.

Chris

[CARLO CALABRESE]

Not what I wanted to hear, O well, everything else is working and have been planing to upgrade in the next few months anyway.

Thanks.

[anchoudh]

Hi CARLO CALABRESE,

You can try the below steps mentioned in the below thred, but as Chris mentioned its not comatible but might work, just give a try.

https://supportforums.cisco.com/thread/2049727

Hope it helps.

Anand