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TAPS for CCX 8.5 with CUCM 7.5

CARLO CALABRESE
Beginner
Beginner

We just upgraded to CCX 8.5 and I need to load TAPS, but the one on CUCM is for Windows. Do you know were I can get the correct AAR file?

Thanks                  

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

CCX 8.5 is not compatibile with any version of CUCM 7.X, see here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

You need CUCM 8.X to work with UCCX 8.5.

Chris

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3 Replies 3

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

CCX 8.5 is not compatibile with any version of CUCM 7.X, see here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

You need CUCM 8.X to work with UCCX 8.5.

Chris

CARLO CALABRESE
Beginner
Beginner

Not what I wanted to hear, O well, everything else is working and have been planing to upgrade in the next few months anyway.

Thanks.

Hi CARLO CALABRESE,

You can try the below steps mentioned in the below thred, but as Chris mentioned its not comatible but might work, just give a try.

https://supportforums.cisco.com/thread/2049727

Hope it helps.

Anand

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