Team XMPP Subscription

[Badar Ali]

Hi,

I am trying to subscribe to team events in Cisco Ajax Xmpp Library for the Supervisor, but am unable to do so. Is there any sample or documentation regarding CAXL for getting a subscription of the team via Xmpp connection?

Thanks.

[dekwan]

Hi,

I am assuming that you are not building a Finesse gadget and are using the XMPP library to get the events.

There isn't a sample on how to subscribe to a supervisor's team using the CAXL library. Have you done it manually to make sure that you have the proper steps? If not, take a look at this tutorial: https://developer.cisco.com/docs/finesse/#!basic-supervisor-rest-apis

Thanx,

Denise

[Badar Ali]

Yes, I have followed the steps mentioned in the document. I was able to get
a subscription via pidgin.

However, I am looking for a way to implement the same using CAXL.

Can you help me with that?

Thanks.

[dekwan]

Sorry, I haven't had the need to implement subscribing to a team. Maybe there are folks in this community that have done it and can help.

Thanx,

Denise

[Badar Ali · Accepted solution]

Team subscription in CAXL is done by sending an Iq in the following format:

            var builder = new jabberwerx.NodeBuilder("{http://jabber.org/protocol/pubsub}pubsub");
            builder.element("subscribe").attribute("node", "/finesse/api/Team/" + teamId + "/Users").
            attribute("jid", jid);
            xmppClient.sendIq("set", "pubsub." + domain, builder.data, callback, 5000);

[dekwan]

Thank you for posting your solution for others in the community!