Hello,
I'm testing some Finesse code within a Sandbox that plays DTMF tones. I can hear the tone play at the originators end, but not at the destination end, and the same applies when I use the dial pad to enter tones. E.g.
Agent001 calls Agent020
Agent001 presses a few keys on the keypad creating DTMF tones but these don't play to Agent020
Is this just because of the Sandbox environment? I want to ensure that DTMF tones are played to the person at the other end.
Can the duration of the tones be configured anywhere?
Also, whenever I try to login as a standard user on Jabber (e.g. User001@abc.inc) I get a "Cannot find your service automatically" message. When making test calls do I have to make agent to agent calls or should I be able to use standard users? Am I missing something?!
Thanks for any help,
Paul