The chat and Email windows not appear in Finesse Desktop

[Justinwong19918]

The chat and Email windows not appear in Finesse Desktop when I put it in Ready status.

I'm working in a lab to integrate UCCX with CCP 12.5 but the windows of email and chat do not appear, it only says "there are no chat and mail active in a white background". I already upload the tomcat certificate of the CCP to the UCCX but the status is the same. Do you know what I missing in the configuration ?

[Justinwong19918]

I'm working in a lab to integrate UCCX with CCP 12.5 but the windows of email and chat do not appear, it only says "there are no chat and mail active in a white background". I already upload the tomcat certificate of the CCP to the UCCX but the status is the same. Do you know what I missing in the configuration ?

[Omar Deen]

You're running into bug ID CSCvw95489 -- this has been resolved in ES7

[Thomas G. Johannesen]

@Omar Deen 

It an CCX with CCP - not ECE

[Thomas G. Johannesen]

Hey Justin.

From the picture you have attach i can see that the "Non-voice state control" is missing. You only have the voice state in the top bar.

In you layout you should on the page level enable the "Non-voice state control" gadget.

It wil then show up in finesse desktop next to "voice state control"

The text "there are no chat and mail active in a white background" doesn't mean there is an error. It means what is says - there are no active session,

Does you agent have the prober skills ?

If you press F12 in you browser does it then show any error on the browser console ?

Best regards

Thomas

Thomas

[Ratheesh Kumar]

Thats right. As @Thomas G. Johannesen suggested, enabling the "Non-voice state control" gadget. in the Desktop layout should fix this.

Hope this Helps

Cheers
Rath!

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