UCCE 12.6 on Windows 2016

[Engnr]

Hello, anybody running UCCE 12.6 with CVP 12.6 on Windows Server 2016 and SQL 2017?

I see both 2016 and 2019 versions are supported for UCCE 12.6(1), so thinking on keeping 2016 while doing upgrade from 12.0 that runs on 2016 and SQL 2017.

thanks

[Piyush Verma]

Hi there - am doing this exact same as customer did not want to go to Windows 2019.

UCCE 11.6 to 12.6 Tech Refresh upgrade using Windows 2016 & SQL 2017.

If you are using ECE - then ECE 12.5 is supported on Windows 2016.

This is as per the compatibility matrix hence supported by Cisco.

[Engnr]

Thanks I am planning on doing common ground as its  already on 2016 with UCCE 12.0.

[Ramamoorthy Shanmugam]

Hi As per the Cisco compatibility matrix, Windows Server 2019 with SQL Server 2017 is not supported.

Yes, you can keep Windows 2016 and SQL 2017 for CCE servers ICM ( Logger, AWD) and for CVP12.6 with 2019 we have upgraded the 2K model and working as expected.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/rcct_b_12_6_solution_compatibility_matrix.html#Cisco_Reference.dita_39e5733a-0aa6-4b84-86bb-48d85caa7389

Note	For CCE components, the combination of Windows Server 2016 with SQL Server 2019, or Windows Server 2019 with SQL Server 2017 is not supported.

[Engnr]

Yes sure, if its Windows 2016 then obviously SQL Server is 2017. 

So your ICM nodes are on Windows Server 2016 and SQL 2017, but CVP nodes you upgraded to Windows 2019?

I am planning on leaving both ICM nodes and CVP on 2016 for consistency. As per compatibility matrix Windows 2016 is supported for CVP as well.