I have upgraded CCX to 12.0.1 recently, I try to add CCX new Calender feature in script, however I could not complete it. Can any one share one sample script which shows Calender steps in script.
I am playing the initial menu prompt through fetchaudio before sending the call to a custom class which checks certain parameters. If the result is false, the call is sent to a custom Menu element where i have disabled audio groups. This was done to ...
Hi All. In CVP Call Studio, when you get a Data Session or Element value, is there a way to extract a portion of that value? Say you get "011-45 ABCD EFG" and I just want to get the non-numerical value ("ABCD EFG") to use for other things like TTS p...
The prior EIM/WIM versions allowed to be setup in stand-alone mode (i.e noy integrated with UCCE). Does ECE still allow stand-alone mode? One of the drivers in the past for stand-alone with email, was for companies that needed to be able to search a...
Hi,I am working on integrating finesse with my application. I am using UCCE 12.5.I want to develop a feature to make automatic outbound calls to users who dropped from the IVR after waiting for some time in the Queue.I am new to UCCE and am going thr...
When a UCCX agent does not answer a call and the call is returned to the queue, where in the queue does it go? Does it go to next available agent or is it placed at the end of the queue? Thanks.
Is there a way for admins to move ECE emails that routed to the default exception queue to an inbox they were originally intended for? We are currently ECE version 11.6.
Team,We are running UCCE 12.5.1 with ECE 12.5, we keep getting this Email Subject alert often Workflow could not create email through the Auto-acknowledgement node Here is the content of the alert email:Error: The workflow could not create the email ...
Hi,
I would like to know if its possible to export an email in Cisco ECE and save it locally on a disk?
Our requirement is to export the complete customer email as-is and attach it to SAP application for another dept. to approve/verify it. If this ...
Has anyone successfully integrated ECE with an email account that exists in Exchange Online / Office 365? One of my colleagues worked with Cisco and eGain but was unsuccessful in getting this to work. It's not clear to me if there is an official dec...
Hey everyone, I have a customer who is testing ECE 11.6, email only. They are asking if it is possible to historically search through emails (From address, customer contact, name...etc.) The only place I have seen anything close to this is in the E...
I want to disable the initial audio group requirement on Menu element. Currently its a compulsory requirement to add an audio file in menu element. Is it possible to create a custom menu element where the initial audio group is no longer needed? I ha...
Hi guys,
Can someone explain to me what is the difference between ServiceLevelCallsOffered and CallsOffered in Router_Queue_Interval table? I am aware that the values could vary here and there because CallsOffered value is incremented once the call e...
Has anyone used Zoom call recording for CCX 10.X (10.6)? I am trying to find out if this integrates smoothly with CCX and also if i can use the call recording gadget to give the agents and supervisors the on-demand recording feature. Also, in the cas...
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