We are having the HIPCC infrastructure with the followingipcc hosted 7.0cvp 3.1ccm 4.1cti 7.0recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two comple...
Forum Posts
How does your company handle deleting ECE agents who have open activities or cases? I have agents I need to delete, but cannot until I address the open activities or cases assigned to the agent. I created a workflow for transferring an agent's acti...
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
Hello, we at our customer are considering get user data from uccx apps and store it into custom variables, which are easy to extract later on CUIC reports. For instance calling number and National Identity ID. Our question is, if at any given time, a...
Hi, I have a UCCX 12.5 system and want to write Custom Variables to CUIC for calls that are terminated during the initial IVR/Menu or whilst queuing for an agent. I have set an On Exception (ContactInactiveException) step which goes to a label which ...
I'm trying to do an architecture review of a design where the ECE Web Server is in a DMZ and I'm unable to find the answer to some pretty basic questions. 1. We have a request for inbound from any address on the Internet to the ECE Web Server on T...
We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.I am trying to figure out a way to do the same in WebExCC using http request.HTTP Request Activity Settings:ht...
Resolved! Microapps, ECC variables, CVP scripts
Hi, 1. As per my understanding there are 27 types of CVP variables. Where can i get the list of those 27 variables and allowed input for them. 2. Microapps are specific IVR instructions. Where can we actually open these Microapps in CVP? 3. Where are...
Is there a way to add metadata to a call through UCCX scripting without Agent intervention?Scenario: We are using Eleveo for our call recording application. They have a Cisco Finesse Gadget that allows Agents to manually tag calls in Finesse that the...
In the UCCX Editor for version 12, there are two data types. The CCCalendar data type is the dynamic calendar. What is the Calendar data type for? I don't see any place specific it's used, and can't find documentation about it.
Hey. has anyone been able to integrate a gadget on skill level or agent level., What i mean is to make an extra tab on the agent page (where an agent is selected and not on the page where all agents is listed). My use case is that i want to have an...
Hi, Implemented the Agent Greeting in UCCE environment. Upon testing everything looks normal except the greeting audio (not hearing to the customer or agent). Micro App script for play greeting is invoked up on answering the call. CVP IIS access log ...
Resolved! how to check deployed apps in theVVB
Hello,is there a way we can login to VVB and check what are the VXML apps deployed.regards,
while doing the bulk insert of call type table in ucce .can we keep the calltypeID same as in our upload file.as per documents it shows call type id need to be kept blank while uploading as its a primary key .is there a way we can insert in to table ...
hello. This time, we replaced the C8300 router to use it as a voice gateway.However, there was a problem with the coloring server linkage, so I raised a question. The coloring server is using centos 7.C8300 router IOS version is using IOS 17.03.04a.C...
