UCCE and CVP 12.6 install

[bo liu]

hi

i want install the UCCE 12.6 and CVP 12.6 ,but i download the file from Cisco.com

https://software.cisco.com/download/home/268439622/type/280840583/release/12.6(1)

https://software.cisco.com/download/home/270563413/type/280840592/release/12.6(1)

the CVP12.6.1.exe and ICM12.6.1.exe all is update packet.

where can i download the install packet？？

[Ramamoorthy Shanmugam · Accepted solution]

Hi,

12.6.1 is for a minor upgrade. please download exe and run the file.

check the UCCE & CVP upgrade path 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_6/installandupgrade/guide/ccvp_b_1261-installation-and-upgrade-guide-for-cisco-unified-customer-voice-portal/ccvp_b_1252-installation-and-upg...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/installation/guide/ucce_b_12_6_1-install_upgrade_guide/ucce_b_12_6_1-install_upgrade_guide_chapter_0110.html

Ram.S

[bo liu]

Hi Ramamoorthy Shanmugam

thanks for your reply

in my UCCE is new install. so i need install a old icm and cvp, then update it ???

[david.macias · Accepted solution]

Yes, you need to install the base 12.5 or maybe even 12.0 and then path your way to 12.6.

david

[mbieyasid · Accepted solution]

you must install with CCE Base 12.5 first after that you can install minor version 12.6. 

for CVP you can install directly to version 12.6 i think because in my experience try for that no problem and succes.