06-11-2015 07:08 AM - edited 03-14-2019 02:53 PM
Hello,
We are implementing UCCE 10.0 and we have noticed the following error : in Cisco Supervisor Desktop , Agents tab -> Logs we should see Agents logs ( Agents ACD State Log Display , Agents Call Log Display ) . For both theese logs we receive <N/A> . I have attached a prin screen from CSD as well as a print screen with the PG configuration . Can you help me with any ideeas?
Thank you.
11-26-2015 11:51 AM
Did you find a solution to this issue? We are experiencing this too. Thanks!
11-26-2015 12:06 PM
Tom,
Can you try restarting the Cisco Desktop Enterprise Service, Cisco Recording & Statistics Service, Cisco Desktop Call/Chat Service and Cisco Desktop Sync Service on the CAD server.
Regards
Deepak
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