07-13-2015 01:20 PM - edited 03-14-2019 02:59 PM
Hi All - Is that possible to pass BAAccountNumber in Call Variable any 1- 10 , By default BAAccountNumber will update in BAAccountNumber ECC Variables and ANI in Call Variable 1 but I need to pass BAAccountNumber in any Call Variable 1- 10 to update the same in Finesse.
12-09-2019 07:50 AM
Hey, I am also facing the same problem, I will he happy if you can share how you addressed this problem ?
12-09-2019 09:03 AM
If this is an agent based campaign, no, you cannot plug the Dialer ECC variables into PVs. You can display all the Dialer ECC variables by selecting them in Finesse CF Admin
12-09-2019 10:22 AM
Is there any other options to update the BABuddyName before campaign data is displayed to agent.
No, there is not.
Even updating the PeripheralVariable1 - 10 by assigning the BABuddyName is not showing up the updated value in the Finesse Agent Screen.
Correct, the PVs will not appear because this is an agent based campaign which uses the Agent PG rather than the VRU PG
12-09-2019 07:51 AM
Hey, I am also facing the same problem, I will he happy if you can share how you addressed this problem ?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide