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UCCE - Finesse 11.6 API REST USER for read only

Hello,

I Have Finesse 11.6 in my UCCE solution. In the previous version i had (9.1), we could create "Application user" through the 'CUCM like' web interface of Finesse. It seems we cannot on V11.6.

On FINESSE Rest API web services, I only can authenticate with the agent/supervisor credentials. However, on my applications i need to access more information and i don't want to be limited by agent/supervisor righs.

Of course, i can use "administrator" user credentials but it is not safe to communicate it to other developpers.

So my questions is the following :

  1. Is there a way to create a API REST User to access all URLs and components ?
  2. Is there a way to create a API REST User for Read only usage ?

Thank you in dvance.

Best regards,

Jean-Philippe

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Cisco Employee

Re: UCCE - Finesse 11.6 API REST USER for read only

Hi Jean-Phillppe,

Unfortunately the answer to both your questions is no. Finesse restricts the different URLs depending on the user's role (agent/supervisor/admin).

Thanx,

Denise

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Cisco Employee

Re: UCCE - Finesse 11.6 API REST USER for read only

Hi Jean-Phillppe,

Unfortunately the answer to both your questions is no. Finesse restricts the different URLs depending on the user's role (agent/supervisor/admin).

Thanx,

Denise

Re: UCCE - Finesse 11.6 API REST USER for read only

Hi Denise,

Thank you for your answer !

As always, it is very clear !

Regards,

Jean-Philippe

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