Hello,We have the following situation and I can't make it work/find out if it's supported or not.We use Cisco CUCM 12.5We are working with device profiles:- One employee can have multiple phones. Normally, it's 2. One Cisco table phone and one Cisco ...
Forum Posts
Resolved! UCCX - Recording Script
Hi, I am looking for a script where caller is asked to record a voice message after pressing one of the option in menu.Once the caller leaves a message it has to be send via email or save in a folder. I have gone through some scripts in community fo...
Hi All, During a supervisor silent monitoring an agent, is it possible for the Supervisor to see even the caller number along with the Agent extension ? i.e. We have a requirement where supervisor should be be able to see the customer number to whom ...
Hello All, I'm not sure if I am asking this in the right place, but here we go. I am Cisco UCCE Engineer and my production environment has nearly 100 Linux Appliances (CUIC, Finesse, etc.) Has anyone been able to automate the deployment of Cisco VMs...
Hi folks, I'm going mad here. Some of our remote agents have started getting a continued beep in their headsets while waiting for a call. And for the life of me, I cannot remember how to switch this off. Can someone remember the setting (assuming it...
UCCX 12.5 Call redirect issueI am trying to do a UCCX call redirect to voicemail after hours.We have a route point configured on the CUCM to go to Unity with dn : #XXXX.When the call hits the call redirect. I get a 5 digit tone and ring and then " I ...
Hello, We are having an issue with Fineness we have a user getting the error cf_resource_out_of_service Version please try again or contact the administrator. When a user tries to go Ready state. 1. We tried the current work around where you have t...
Hi EveryoneI wanted to see if anyone would be able to help me figure out what is causing this issue for just one users. The issue started when he came into work on Monday morning, he can log into Finesse but he gets an error which won't let him go in...
Resolved! VXML Licence and Apps Monitoring
Hi, I appreciate what I need for this I can see in the status.bat file. But I need to monitor VXML licence usage regularly and ideally also monitor usage of apps in near real time or max in intervals for capacity planning. I know I can get this via S...
Hello all.I faced a problem while tried to create Report DefinitionsI have a custom Report Definitions created from "Precision Queue Real Time All Fields". This RD use Anonymous Block.And i wanted to create exactly the same. I choosed Data Source (UC...
Hi, I have a customer preparing for CCX-11-AQM-LIC going eol and have asked for pricing for the alternative in a Flex. Reading through all the documentation available it appears that Quality Manager, call recording and others are only available with ...
Resolved! UCCX 12.5 Call redirect issue
I am trying to do a UCCX call redirect to voicemail after hours.We have a route point configured on the CUCM to go to Unity with dn : #XXXX.When the call hits the call redirect. I get a 5 digit tone and ring and then " I am sorry we experiencing syst...
Hello. From the docs about Voice CSQ Summary Report The Voice CSQ Summary Report presents agent statistics and call statistics for a Contact Service Queue (CSQ). The following three views are available for this report:Snapshot—Presents the performanc...
Resolved! post call survey pcce
what is the best way to get agent id in a post call survey application in pcce
There is some guide or documentation where I can support or someone who can guide me in knowing the protocols or programming languages with which I can integrate a traditional ivr script to a general banking network for example to make a query or blo...
