UCCE Post Call Survey Fails after Agent hangs up

[Jose Gomez]

I have an issue with a Post Call Survey on UCCE.

Here is the call flow:

PSTN  >>>  Ingress GW  >>> CVP  >>>  here the customer accepts the PCS >>> select an agent opction in the menu >>> Agent talks and hang up  >>> call drops

The call drops instead of playing the PCS.

The debug ccsip message shows:

SIP/Error/sipSPIGetNewLocalMediaDirection: 
 Unknown media direction (0) from remote end

on the call flow for CPS

Does any one seen this before? 

[david.macias]

What does the rtr show or CVP?

david

[bill.king1]

Have you checked the basics like to make sure the inbound number is set up for PCS?
Do you see the call hit the PCS script in UCCE for instance?