02-25-2014 07:18 PM
iam interested to learn & getting into building multi-site script ... so far i do the basic scripting for announcement/prompting.,...etc
But when it comes scripts which requires formula manipulation , i feel iam not the mark.
Hence i need to progress & wish to get some inputs on how to understand the formule & how can i manipulate under Q nodes.
Since iam in mid of building UCCE script for CCB feature got stuck.... appreciate any inputs for exploring on scripts.
Cheers
Manju
02-25-2014 07:22 PM
Like : below formula . Iam unable to understand what "+1" or "%1%" means in the formula. Really interested on how to decode it.
ValidValue(((SkillGroup.NTF_Cust_Ser_Ass_SG.RouterCallsQNow+1)*(ValidValueSkillGroup.NTF_Cust_Ser_Ass_SG.AvgHandledCallsTimeTo5,20))/max(SkillGroup.NTF_Cust_Ser_Ass_SG.Ready,(SkillGroup.NTF_Cust_Ser_Ass_SG.TalkingIn+SkillGroup.NTF_Cust_Ser_Ass_SG.TalkingOut+SkillGroup.NTF_Cust_Ser_Ass_SG.TalkingOther))),100)
02-26-2014 08:22 AM
This forum is for CTIOS only. Cisco DevNet does not provide support for ICM Scripting.
You might try posting in the Contact Center product Support forums here
02-27-2014 05:43 AM
Its actually Q to dev team about the logic's involved in scripting
iam doubtful about Support forum can be of any help in this thread
06-06-2014 02:41 AM
Probably I can answer your question, but has nothing to do wiht CTIOS ;-)
Your first question is about the +1:
SkillGroup.NTF_Cust_Ser_***_SG.RouterCallsQNow+1:
Number of calls in Queue for this Skillgroup plus 1 (to prevent to have a 0 for futher callculation)
The second question is about the %1%:
Here I can't see it in your formula. UCCE Script editor use this in the customer formulas for the parameters. %1% is the first parameter, %2% the second one, etc.
Example:
Call customer formula: userConcatenate("First","Second")
Formula (with 2 parameters):
concatenate("1: ",%1%," 2: ",%2%)
result: "1: First 2: Second"
By the way in your formula are some "(" missplaced or missed.
regards, Matthias
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