05-04-2015 07:44 AM - edited 03-14-2019 02:45 PM
Hello,
Running 10.5.1.10000-24 UCCX and CAD 10.5.1.151
Recently upgraded and since the agents running CAD show N/A when viewing Agent Call Log Display from Reports. The other three drop down options are working. I double checked that the CAD version they are running is the correct version.
Any idea's?
Thanks
05-04-2015 09:05 AM
Cna you share a screenshot?
05-04-2015 12:22 PM
05-05-2015 08:00 AM
Have you checked if the script is passing along the information correctly to CAD?
From which version did you move to? v8??
Regards.
Rolando Valenzuela
05-05-2015 08:42 AM
Refresh Upgrade from 8.5. What am I looking for in the script?
05-18-2015 08:19 PM
Hi,
It probably looks like that you are hitting the below defect:
https://tools.cisco.com/bugsearch/bug/CSCub28829/?reffering_site=dumpcr
Can you verify the symptoms of the defect with your setup and then open up a TAC case in order to perform the workaround.
As a workaround, try running the below command on both the UCCX servers (in case of HA) and see if that helps:
utils uccx syncusers
Regards
Deepak
05-19-2015 04:56 AM
Thank you for the response. I reviewed the symptoms and it's close. I am able to view the Agent Logs State but not the Agent Logs Calls (N/A's). This occurs for both the Supervisor and Agent software. I have a TAC open on this and they are suggesting upgrade to 10.5.1(SU1) which I attempted over the weekend but when switching to new version it failed. Another TAC case and another possible bug. Not a huge fan of 10.5 right now.... have been dealing with these types of issues ever since upgrading to 10.5 across the board.
05-19-2015 08:35 AM
Hi,
I understand your concern around 10.5 UCCX and will recommend you very strongly to go for UCCX 10.6. It is the best version on UCCX 10.x train and quite stable as well in terms of CUIC and other UCCX components.
Regards
Deepak
05-19-2015 10:33 AM
Agreed but I need to be on 10.5.1 (SU1) in order to move to 10.6 :) Looking forward to getting there.
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