UCCX 10.6 - How to increase the number of Rings to agent's phone for acd calls

[lleweyiss]

UCCX 10.6.1 SU1.ES07 - The acd calls to an agent ring 3 times, I want to increase the number or seconds.

I looked in UCCX system parameters and did not find a setting.

I increased the number of seconds on an individual phone (DN page - CUCM 10.5.2) for a test agent and it did not seem to work on an acd call.

Any ideas ?

[Chris Deren · Accepted solution]

You need to adjust the Ring No Answer in the specific script, but adjusting timeout value under "Select Resource" node, or if that is grayed out under the "Connect" node below.

[phamvinhdat · Accepted solution]

Try to increase the timeout setting in Select Resource property setting in script.

Hope that help.

DP.

[lleweyiss]

Thanks , that worked  !!

[Chris Deren]

Was my answer missing something as I believe it was the first response?

[lleweyiss]

Hi Chris,

Your answer appeared like 2 minutes after DP, I saw them both at the same time, but my screen seemed to show the order was DP, then yours.

They were both correct about the Select Resource step.

Sorry If I did that incorrectly ... but that is how my screen showed the responses

[Chris Deren]

OK, be kind and mark both responses as correct answers.