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Hello everyone, I have strange situation with our IP IVR 10.0 deployment. We have deployed two IP IVRs and I noticed on our firewall that both constantly trying to communicate with public IP 72.163.168.242 (which is Cisco IP address, confirmed with ...

Hi Folks, Cisco sure dont publish this information readily but I really cant find the correct URL including port numbers to log into UCCX using finesse for supervisor and desktop. I managed to find the agent one after a lot of searching. can someone ...

Quick question - does TalkOutTime and TalkOther negatively affect NotReadyTime

Current on Call Manger 9.1, PCCE 10.5 and Finesse 10.5 Agents in our environment launch CIPC (8.6.6.0) and login to Mobility. The agent then launches Finesse and logs in to the Mobility telephone number for the day.  At the end of their shift they l...

Hi, I am getting 403 forbitten error  This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage. When I check the logs I see  5323: PM-PN-CC01: Apr 06 2016...

Hi, I have a question about Agent password storage in the Logger database. I found this on Security best practices guide for UCCE 11.0 - "User and Agent Passwords Unified ICM/Unified CCE systems are highly distributed applications composed of many no...

Hi, If customer disconnected the call in queue to skill group, whether we can identify the customer calling number (call disconnected by customer) in the queuing level itself and store that information. Is it possible in ICM scripting. We can achiev...

Hello ,  I have a problem in UCCE when i made  modification  agent in AW / HDS i have message error : Error : Cannot find Object from GUID to obtain DN Best Regards Amar

Greetings! Is there a high level overview doc/pdf/data sheet explaining all the different technologies and which platforms support what? Thank you, Reggie

I am getting a error when my agents are logging into finesse. I have a error message in Cisco Finesse Admin page that my "Context Service registration failed" it ask me early to register so i registered.  Not sure if this have anything to do with it ...

We have built VXML script in which we are calling database(thirdparty) through a jar file. We are sending request to database to fetch some record if response from database take more then 10 sec our vxml app(using jac) through timeout exception ("Sor...

I was getting a few reports this morning of a couple agents having CAD lockup/freeze on them when disconnecting the call.  The all around health of the UCCX cluster such as memory and CPU are minimal.  Roughly around that timeframe I did get a syslog...