Hi, i have a cisco unified contact center solution with 25 agents (25 premium licenses), I want to use the socialminer but I don’t know what licenses I will use to activate this service, and about the cisco unfied intelligence center what licenses I ...
We have a UCCX Environment with Wall Board Integrated and also database integrated with it.
I want to use the Cisco RTMT Analysis Manager features for tracing calls. After reading through documents we found that we need to set the password for uccxsc...
Hi,
Newby in UCCX. So far the learning experience is great.
Got stuck on a new IVR with two IVR menus...
Trigger [Switch] external 1000, plays welcome prompt then the [Media Menu] for IVR Main Menu Prompt.
Press 1
[Goto] the local script CSQ queue.
...
Hi all,
After contact center agents logging in, the CAD(agent desktop) application shows message below:
Integrated Browser
The home page is not configured in Desktop Administrator
Is the home page required by default? Could anyone advise how to...
Hello Everyone, I have a few query's that I have acquired and manipulated over time for Max Agents. However I can't seem to get a query to work for Daily numbers and sorted by Skill Group.
"Max Agents by day sorted by skill"
Any Ideas or examples ...
Hi Team,
The "Cisco Unified Intelligence Center Solution Reference Network Design" (SRND), Release 11.0(1) mention the fact that CUIC nodes communicate with each other directly by using IP multicast, which happens independently of database replicatio...
Hi,
UCCX script is running and playing wav file but caller cannot enter DN or his/her choice for the departments. When wav file playing finishes, forwarding call to operator. What is the reason? Can anyone help me?
Thanks
Dear Gents,
We are facing isssue in IVR. When user calls to our toll free number during IVR the voice is getting break. Kindly suggest me how to resolve the issue.
Hai i am new to contact centre scripting.I need to set up a small call centre
I was trying to make a script work, but the issue holiday check not working
Any one have a holiday check script with main script working.
thank you
Hey Guys. I have a basic IVR with a menu with two option. 0 goes to operator and 1 is supposed to transfer the caller to an 800 number for our companies benefits provider. The reactive debug works fine when I press 1, it hits success then proceeds to...
Dears,
I have String Value (Names) in Arabic language and need to pass it to TTS, but always CCX is sending incorrectly as it doesn't understand arabic strings, i tried also upload as a document and do (Create File Document) and pass it to TTS and sa...
Someone who can help me with a fail that I have in an UCCX 10.0.1, all the services are constantly being restarted and the connection against the CUCM is dropped.
Hi Team
can you please assist me, i am clueless when it comes to Collaboration and Contact Center.
Client has a SWSS contract and wants to upgrade from 9.1 to 11.5 what are the steps. please help urgently
