07-31-2014 04:09 PM - edited 03-14-2019 01:41 PM
Hello I need help. I have cisco Unified CCX Administration
System version: 10.0.1.11001-37
But reports of live data or real time do not show, only shown page in black.
I have this issue
http://docwiki.cisco.com/wiki/Live_Data_reports_display_a_blank_page
can anyone help me?
Thanks.
08-18-2014 09:47 PM
Did you check your DNS settings?
---
- Forward and reverse DNS lookup of the Unified CCX server is not working on the device from which the reports are accessed.
08-26-2014 09:57 AM
I was able to resolve by going through and updating IE settings.
10-15-2014 10:19 AM
Hi Koziollz,
could you please explain how you resolved it by updating IE setting?
Regrads
10-15-2014 10:26 AM
10-16-2014 12:00 AM
Hi,
Try to login by using account other than application user. Hope it will work fine.
12-24-2014 12:33 AM
01-09-2016 08:22 AM
Hi
please verify if java is installed on your pc and enale access on ccx from java setting;
if you are not on the same network verify DNS resolution.
Br
01-11-2016 09:03 AM
This issue for me was resolved by turning off the Diffie-Heilman settings in the browser. Using the disabel-dhe addon in firefox helped to accomplish this.
sj
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