uccx 10 A blank page is displayed when you access the Live Data report with CUIC

[santiago_figueroa]

Hello I need help. I have cisco Unified CCX Administration

System version: 10.0.1.11001-37


But reports of live data or real time do not show, only shown page in black.

I have this issue

http://docwiki.cisco.com/wiki/Live_Data_reports_display_a_blank_page


can anyone help me?

Thanks.

[Valery Kuznetsov]

Did you check your DNS settings?

---

• The DNS is not configured or the local hosts file does not have IP - FQDN mapping for Unified CCX.

- Forward and reverse DNS lookup of the Unified CCX server is not working on the device from which the reports are accessed.

[KoziolEnterprisesInc]

I was able to resolve by going through and updating IE settings.

[Gamil Radman]

Hi Koziollz,

could you please explain how you resolved it by updating IE setting?

Regrads

[KoziolEnterprisesInc]

We matched the IE settings on the problematic PC to the following, and it worked after that.

[Mohammed Shafeeq Chemban]

Hi,

Try to login by using account other than application user. Hope it will work fine.

[Valery Kuznetsov]

Please, try this https://supportforums.cisco.com/document/12340701/uccx-10x-issue-accessing-cuic-live-data-report

[Issa NDIAYE]

Hi

please verify if  java is installed on your pc and enale access on ccx from java setting;

if you are not on the same network verify DNS resolution.

Br

[Sam Jones]

This issue for me was resolved by turning off the Diffie-Heilman settings in the browser.  Using the disabel-dhe addon in firefox helped to accomplish this.

sj