07-25-2023 11:40 AM
Hi,
When looking at the agent status, I came across a user showing two statuses (Available,Connected). Can someone inform when and/or why an agent would two statues. Screenshot attached.
Thanks,
07-26-2023 05:33 AM
Hello, I'm a little confused, your subject says UCCX 11.5, but you mention Webex specifically, as well as UCCE. Can you confirm you exact configuration version that you're using?
07-28-2023 08:33 AM
Hi,
The platform being used is WebCC.
Thanks,
07-28-2023 09:11 AM
What report are you running, it wasn't clear from the screenshot?
07-30-2023 01:28 PM
Has the agent multiple channels ( voice, mail etc ).
the agent Can be connected on voice and available on e-mail / chat at the same time
08-01-2023 09:18 AM
Hi,
The status for the user is listed on the ‘Webex Desktop’ as shown in the attached screen shot. At least once a day the user shows twice on the Webex desktop. He may be on a call and it says, ‘connected’ and it will show a second time and say he is, available or idle. This does not happen to any other agent. Please advise.
Thanks,
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