UCCX 11.5 - Agents showing two status

[Quintin.Mayo]

Hi,

When looking at the agent status, I came across a user showing two statuses (Available,Connected).  Can someone inform when and/or why an agent would two statues.  Screenshot attached.

Thanks,

[bill.king1]

Hello, I'm a little confused, your subject says UCCX 11.5, but you mention Webex specifically, as well as UCCE. Can you confirm you exact configuration version that you're using?

[Quintin.Mayo]

Hi,

The platform being used is WebCC.

Thanks,

[bill.king1]

What report are you running, it wasn't clear from the screenshot?

[Thomas G. Johannesen]

Has the agent multiple channels ( voice, mail etc ).

the agent Can be connected on voice and available on e-mail / chat at the same time 

[Quintin.Mayo]

Hi,

The status for the user is listed on the ‘Webex Desktop’ as shown in the attached screen shot. At least once a day the user shows twice on the Webex desktop. He may be on a call and it says, ‘connected’ and it will show a second time and say he is, available or idle. This does not happen to any other agent.  Please advise.

Thanks,

[vslavin01]

Was there any resolution to this? I'm curious as I'm seeing the same with an agent right now.