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UCCX 11.5 support APIs?

@Syed
Level 3
Level 3

Hi,

I want to integrate UCCX 11.5 with a third part CRM application using APIs, is it doable?

Thanks

3 Replies 3

@Syed
Level 3
Level 3

Requirement:

 

• Need to integrate UCCX 11.5 with a third-party CRM application using APIs
• UCCX should be able to receive calls when initiated from CRM via ‘Push to Talk’ button
• Inbound calls through UCCX to CRM application should see calling party number on their side

Hi Syed, 

 

In general, it is doable. It may be worth exploring the API references for UCCX. You can check here. 

For web API - here

There are many third-party connectors also available in the Cisco marketplace?  see what is best for you depending on your CRM. few screenshots can find in the Cisco Live

Could you please let us know the CRM vendor that you are using? 

Regards, 

PTS
Spotlight
Spotlight

If are open to 3rd party solutions you can checkout attached document CRM connector for Cisco Contact Center ( UCCX / UCCE /PCCE )