Very difficult situation here. My UCCX script has nothing to do with agents or call queues. Starting from the ground up I have created a CCG, 5 CTI ports, CSS = Yellow, PARTITION = Blue, REDIRECT CSS (any one of the 3 choices, tried them all). Then I created TRIGGER with CSS = Yellow, PARTITION = Blue, CSS for redirect (again, any one of the 3 choices, tried them all). I have internal CUCM extension #313840, NOT an IPCC phone, just a regular 7942 and its PARTITION = Blue and it's CSS = Yellow. As a matter of fact, anywhere and everywhere you can possibly provision a CSS and PARTITION for this setup, both the CSS and PARTITION are equal, even on the CTI ports and the MRGL's are equal and DEVICE POOLS. Now I have a script that has both the Call Consult and Call Redirect step in it and both steps point to internal extension 313840 above for the two different types of transfers. When the script hits the Call Redirect it rings 313840 just fine. When the script hits the Call Consult it fails with the 'invalid' being the reason. Same internal extension. Looking in the RTMT MIVR logs and RTMT CUCM for the Call Consult transfer I see messages invalid extension and resource unavailable for the 313840. Really? Your able to transfer to the same 313840 using the Call Redirect step, whats the problem? The extension is more than VALID. The reason I need the Call Consult is to be able to have it call a bank's IVR and out-pulse the callers alternate ID and date of birth by DTMF so that the caller can then be connected to the bank to make their payment. Here is the twist. I have this EXACT same script/setup on another UCCX, version 10.6 and it works flawlessly, so I know it works, but even though I made a mirror copy of the script and UCCX settings in the UCCX 11.6, I just cannot get it to work. Of course it doesn't work when calling outbound to telco either in UCCX 11.6 . Any ideas?
