Contact Center

Hi All We are planning to change our purge schedule of the UCCX server from 90 months to 36 months. Before doing this change, we are exploring any easy methods to save the old  CUIC reports. Instead downloading each report  by month wise if there is ...

Hello, I have a question about ivr progressive campaign configuration; Actually we do not want to call our customer at weekend but I couldn't see any configuration for day configuration. Can we do it by adding time of day step before accept  on scrip...

Anyone, pretty pleez! I am struggling to decipher the esoteric XML that makes up the Finesse Desktop Layout.The Admin Guide was written by the developers who obviously were not cut-out for a career in creative writing and communications!Customer is r...

Hello Guys, Is UCCX 12.5 compatible with CUCM 11.5 ? Can someone confirm. Any Document link will be great help.

Hi all, I need help to understand the view license,  and what is applied to the customer.  I have this customer with the following output (please see attachment) and also understand what will happen if I apply a smart Licensing to a device that has a...

hi  i have social miner 12.x integrated with uccx12. for email queue i currently have office 365 setup and was working. after modern authentication is enabled for whole company on office365, i am getting username/password error on uccx when i test em...

Hi Guys, Seeking assistance on how to integrate between CME with a non Cisco  proprietary contact center solution through enabling a CTI interface and configuring some sip extensions on CME for termination of IVR.This my first time am tasked to do it...

Hi, I have come across an issue which I am not sure how to resolve. This is a working environment and I have clients setup on UCCX and working fine. But I went to add another a new client today and created a new application which is same as the othe...

We currently have the scenario with Cisco Jabber and Calabrio when Agent 1 receives the call from the CSQ it is being recorded as expected, but now Agent 1 does a consult transfer to Agent 2, once Agent 2 accepts the call and the transfer is complete...

Hi, We are receiving reports for our chat application is not processing all the messages. System reported that 17 chats were presented, and only 9 were handled. We would like to know what caused this interruption.  Can someone inform on how to troubl...

Hello,  I would like to get the detail of abandoned calls on IVR from TCD. Please help?