Hi All,there is a quite anoying thing, leading to a bunch of tickets in our site.Szenario:New Agents are automatically thrown in the Default Team. -> okIf they log into Finesse these agents are showing up in all other already existing Teams. -> nok T...
Forum Posts
Resolved! Export UCCX Sound files 10.6.1
My Marketing department wants to listen to all the sound files I have running on my 10.6 UCCX system. There are just over 200 departments. Each department has a separate folder that is their 10 digit phone number. So I have just over 200 folders e...
Resolved! uccx 11.6.2 500+ cti port limitation
Hello, in uccx 11.6.2 with 400 premium seats, incoming call fails on 503+ simultaneously call with below error i just found similar problem with CSCuq84976 bug id in uccx 8.5,is there any resolution or patch application for this version?Thanks
I am using UCCE 11.6, trying to perform bulk agent delete. Before deleting agent needs to be removed from Skill Group mapping and Agent Team. Any tools/steps/process to reduce the manual effort for bulk agent skill group, agent team un-mapping and th...
I am attempting to call a REST service over http via the Make REST Call step. I've tried it in a reactive debug as well as a standalone debug (removed the call-specific steps to see if I could step through it). Either way, I just get a blank Exceptio...
UCCX 11.6.2.10000-38 We recently implemented hold my place, and our guest services agents noticed that when they can see the customer's number they can also be heard by the customer. If they don't see the customer's number then they can't be heard b...
Resolved! UCCX App Transfer to another Application with Queue. Agents see 2 participants in the call
HelloWe are using UCCX 12.5. I have a script that handles inbound calls on a main number. If the user presses 1 during a menu prompt I am using a call redirect to transfer the call to a trigger of another application that has a queue. When the agent ...
Hi,I have a CCX 11.6 Premium system and need to know if what I am trying to do is supported.I want to make a HTTP POST request to a CCX HTTP trigger which posts an XML file which I then want to save on the UCCX server and parse the content.I have tri...
HiWhile trying to schedule a report in cuic I get the following error:Error Updating the filter informationAlthough I set filtering, I get this error. How can I solve the problem?
My internal business customers have a requirement to report on each time a call went on hold during a given leg. Ideally they want to see the start time and duration of each individual hold action. I know this can be found by turning on a trace but ...
Hi,I am looking for some information on Cisco Nice WFM RTA adaptor, to see if the current v4.6 adaptor supports Nice's new Cloud Work Force Management (WFM) solution 7.2/7.3 to version 12? Questions are:-1. Will the current 4.6 TRA adaptor work or do...
Resolved! Connecting Cisco UCCX to Google API
Can someone help us. We have been trying to replicate Paul's solution (you can see in the attachment) and we are confused on how to create correlation ID for use with UCCX. We have registered the application with XMF provider on the CUBE gateway.
Hey, hope you guys are doing fine,i want to learn about Cisco Webex Cloud Center is there any way you i can learn it ? any guide, if from somewhere i can get a sandbox that would be totally great.Thanks in advance.
Resolved! UCCX - HTTP Trigger Error
Hello guys,Need some help here. I am trying to create a HTTP trigger for my scheduled callback script. However I am getting the following error "The requested resource (/ScheduledCallback) is not available" as shown below. Below are my Application an...
No laughing. We are in the process of upgrading to 12.5. I have UCCE 10.x with CAD. Just purchased 8851 phones and I cannot get these phones to login to CAD 10.0. I also use IP phone agent and that doesn't work either. I have search for days and ...
