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nanosynth
‎07-02-2020
Beginner
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30 Helpful Vote
1 Accepted Solution
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Member since ‎06-30-2012
142
Posts
49
Helpful
4
Solutions

Re: Can UCCX version 11.6 support Whisper

Created by in Contact Center
06-27-2020
06-27-2020
I made a poor mans whisper transfer in UCCX. In my other IVR which is a CXP/Aspect or Voxeo, whateve...

Re: Question about UCCX Script Exception Handling and the Exception goto step[nophi]

Created by in Contact Center
06-24-2020
06-24-2020
Thanks for the tip, I'm always learning. Had to have somewhere to 'goto', so I sent them here..

Re: Question about UCCX Script Exception Handling and the Exception goto step[nophi]

Created by in Contact Center
06-23-2020
06-23-2020
I have learned there are 10 ways to kill that cat with anything Cisco. I re-read what you were sayin...

Re: Question about UCCX Script Exception Handling and the Exception goto step[nophi]

Created by in Contact Center
06-23-2020
06-23-2020
This was almost too simple Anthony. I must remember the sheer power of string functions (contains) i...

Re: CCX with SMS Gateway

Created by in Contact Center
06-21-2020
06-21-2020
Here is my SMS script.

Re: Question about UCCX Script Exception Handling and the Exception goto step[nophi]

Created by in Contact Center
06-19-2020
06-19-2020
Anthony, if you ever read this, is there a way to filter out a certain exception from being E-mailed...

Re: UCCX 11.6 Call Consult Transfer Fails / Call Redirect Works To SAME Internal Extension In Same Script

Created by in Contact Center
06-18-2020
06-18-2020
Yes, very strange.. So I was just testing my Spanish version of the same original script and it bomb...

Re: UCCX 11.6 Call Consult Transfer Fails / Call Redirect Works To SAME Internal Extension In Same Script

Created by in Contact Center
06-18-2020
06-18-2020
Being at the end of your wits is like being at rock bottom. Then you find a trap door leading to the...

Re: UCCX 11.6 Call Consult Transfer Fails / Call Redirect Works To SAME Internal Extension In Same Script

Created by in Contact Center
06-18-2020
06-18-2020
I dont have an # in my extension number that both the transfer steps dial. Just a string that holds ...

UCCX 11.6 Call Consult Transfer Fails / Call Redirect Works To SAME Internal Extension In Same Script

Created by in Contact Center
06-18-2020
06-18-2020
Very difficult situation here. My UCCX script has nothing to do with agents or call queues. Starting...

Re: CCX with SMS Gateway

Created by in Contact Center
06-16-2020
06-16-2020
Any chance you can actually share what you did with the REST step and SMS? I have never used the RES...

Re: CCX with SMS Gateway

Created by in Contact Center
06-15-2020
06-15-2020
Forgot to tell you, then in the SET step right after that, I then SET a main real variable (not a DO...

Re: CCX with SMS Gateway

Created by in Contact Center
06-15-2020
06-15-2020
I have never used the REST call step, but Im interested. Anyway can you can share your code on how y...

Re: CCX with SMS Gateway

Created by in Contact Center
06-14-2020
06-14-2020
You may not be interested but maybe others might? I have done this very easily but I already had my ...

Re: Finesse has Problems with Certificate on Port 7443

Created by in Contact Center
06-11-2020
06-11-2020
I am going to add one 'quirk' here, just so anyone who has the same trouble can 'try'. The initial r...
Public Statistics
Date Registered ‎06-30-2012 04:55 AM
Date Last Visited ‎07-02-2020 10:53 AM
Total Messages Posted 142
Total Helpful Votes Received 49
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