UCCX 11.6 - Change Agent State to Not Ready after each call

[ln33147]

Dears,

Is it feasible to change the agent state to not ready after each call?

Thank you in advance.

Lara

[Raghav.Gupta]

Hi,

If your question is that if it is possible then yes it is under resources you can disable the automatic available which changes the agent state to "not ready" after the call ends.

Also it is feasible where in work is not an enabled and agents need to update the notes etc or do any after call work  which requires some time off call.

Rate it if you find this helpful.

[ln33147]

Thank you Raghav

[Jawad Bokhari]

If you want the agent to go to not-ready only when the agent didn't apply wrap-up, try the wrap-up gadget from ExpertFlow. 

Cheers, 

Jawad

[Jawad Bokhari]

If you want the agent to go to not-ready only when the agent didn't apply wrap-up, try the wrap-up gadget from ExpertFlow. 

Cheers, 

Jawad