Hi Cisco people,
We are currently using UCCX for our call center with Jabber softphones on windows as the agents phone.
We are looking to extend our agent resources via a 3rd company. This 3rd company users linux as an operating system for their PC.
Is there any way, either via a Cisco beta/test product or a 3rd party product, that we can control (cti) a softphone device on Linux platform so it can be integrated into the UCCX solution?
Is this something KDE or GNOME supports?
Thx