UCCX 11.6 - Finesse "gadget make a new call" does not go back to its normal size after it's open

[celine.jeannotte]

Hello,

Does anyone know the solution for the problem I have with Chrome and Finesse/UCCX 11.6.

When the agent clicks on the "gadget" make a new call, The panel expands to reveal the keypad and a list of phone contacts. 

If the agent clicks on the "gadget" make a call again or hand up the call, the gadget does not go back to its normal size.  Agent needs to press F5 to resize the gadget.

Thanks,

[Martin Moran]

Hi,

Please, confirm if you're following the compatibility matrix guidelines for the supported browsers section.

What happened if you use IE instead of Chrome?

Rgrds

[celine.jeannotte]

Hello,

I tried with 2 different version and I have the same problem.

Version 65.0.3325.162 (Official Build) (64-bit)

Version 64.0.3282.140 (Build officiel) (64 bits)

With IE and Firefox, everything is working fine.

[Martin Moran]

Hi,

The gadget stays like this?

Rgrds.

[celine.jeannotte]

Yes

[Martin Moran]

Hi,

I can see that Chrome is not calling the sizing function correctly. With Mozilla, everytime you click on the "make a new call" gadget, the browser calls the onresize() function.

Here are some logs from Mozilla:

2018-03-20T15:00:59.136 -04:00: : myuccxurl: Mar 20 2018 15:00:59.154 -0400: CallControl : [ClientServices] PhoneBooks: requestId='undefined', Making REST request: method=GET, url='https://myuccxurl:8445/finesse/api/User/myuser/PhoneBooks?nocache=1521572459136'

2018-03-20T15:00:59.266 -04:00: : myuccxurl: Mar 20 2018 15:00:59.284 -0400: TeamPerformance: onresize(): [_currentHeight=200][_currentWidth=1326][windowHeight=200][windowWidth=1309]

2018-03-20T15:00:59.986 -04:00: myuccxurl: Mar 20 2018 15:01:00.004 -0400: CallControl : [ClientServices] PhoneBooks: requestId='undefined', Returned with status=200, content='<PhoneBooks></PhoneBooks>'

I don't know if a TAC will troubleshoot this because is something related to the browser itslef and not with the system. If this is something that really bothers you, you can consider switching to a different browser (Mozilla or IE) or open a case (as your last resort).

Rgrds.

[celine.jeannotte · Accepted solution]

Hello,

We installed the latest ES02 and our problem is now resolved.  No more problem with the make call gadget.

[Martin Moran]

Hi,

The corresponding bug ID for this is CSCvg21457. Another workaround is to downgrade Chrome to version 60.

Rgrds.

[Anthony Holloway]

Thanks for posting this! It greatly helps.

[Anthony Holloway]

"I don't know if a TAC will troubleshoot this because is something related to the browser itslef and not with the system"

Interesting how we can sometimes get ourselves in these situations, because technology, at the end of the day, is complex and unpredictable. I once told an entire business that my firewall changes weren't the cause of a single website issue, but sure enough, I disabled the firewall, and the issue went away. Strange.