UCCX 12.5 and CCP (Socialminer)

[Thomas G. Johannesen]

Hey All.

I have an UCCX 12.5 on and internal domain : uccx.internal.local, and my CCP is in the dmz and hs FQDM ccp.external.dk

The chat's are coming to the ccp server, but i can see that the state of my chat notification is failing due to connection problems. In finesse, i can make my agent ready og and can switch to the tab for emal and chat - but no chats are comming. I can se in the console log that Finesse is have issues with CORS against the CCP server.

I have run the command "utils finesse cors enable_all" on the uccx and restartet - but still the same (and same CORS error). I have almost run all the CORS commands i uccx to try to fixe this, but no luck

If I install the ccp on the same domain as my ccx, everything is working.

Have do i allowed finesse to work with ccp on 2 different domains ?

Hope someone can help my with this

Best regards Thomas

[dekwan]

Hi,

I don't have an answer for you, but I suggest opening a TAC case. They should be able to help you.

Thanx,

Denise