UCCX 12.5 Call Redirect to External Company but want to Pass Caller ID

[Leah Sittig]

We have a PRI from the carrier and on CUCM it is a SIP Trunk.  We have a company that handles after hours calls through of UCCX.  We have a  Call Redirect to the company's number but they want to see the caller's telephone's number and not our Caller ID.

CUCM v: 12.5.1 SU4

UCCX v:  12.5.1 SU1 ES03

Carrier:  PRI

CUCM Trunk: SIP

Call Flow:  PRI --> CUCM SIP Trunk --> UCCX --> No Agents Available -->Call Redirect to toll-free number.

[Elliot Dierksen]

If you look at the call manager traces and the number is what you want it to be, that is all you can control. Whether the carrier accepts what you send to them is another matter entirely. Is SIP -> PRI gateway something you manage or something the carrier manages? If you manage it, see what you get in the output of a "debug isdn q931". It is entirely possible that the carrier will override it with you main telephone number.

[senthilnatarajan]

check this

Solved: Redirected Calls doesn't show External Phone Mask as CLID - Cisco Community

Also you need to run trace and see what number is out-pulsed. It is entirely possible that your Carrier could be masking it as Elliot mentioned.

Thanks

Senthil Natarajan