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tdudas
Beginner

UCCX 12 compatibility matrix

Hi All,

 

compatibility matrix on cisco.com

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html#Solution_Products_and_Components

 

 

there is no CUCM 10.5 listed in this table here below:

 

 

Solution Products and Components

Cisco Unified
Communications Manager
and Business Edition
6000 and 7000(FN 1)

 

Gateways for Outbound Agent and IVR(FN 2,4)

Cisco SocialMiner

Cisco Prime Collaboration

Cisco Instant Messaging and Presence (IM&P)(FN 5)

              11.x

12.x

Prime Deployment

Prime Assurance

  • 11.0(1)
  • 11.0(1a)
  • 11.5(1)

 

  • 12.0(1)
  • 12.5(1) 

Router Series

  • 29XX
  • 39XX
  • 43XX
  • 44XX

Cisco IOS(FN 3)

  • 15.5(2)M
  • 15.5(3)M
  • 15.5(3)S(FN 4)
  • 12.0(1)
  • 10.5(1)
  • 10.6(1)
  • 11.0(1)
  • 11.5(1)
  • 11.6(1)
  • 10.5(1)
  • 10.6(1)
  • 11.5(1)
  • 11.6(1)
  • 12.5(1)

 

 

BUT

 

Workforce Optimization Compatibility (top)

Unified CCX

Cisco Unified Communications Manager

Compliance Recording/Quality Management/Advanced Quality Management(FN 1,2)

Workforce Management (WFM)(FN 3)

  • 12.0(1)

 

 

  • 10.5(1)
  • 10.5(2)
  • 11.0(1)
  • 11.5(1)
  • 12.0(1)
  • 12.5(1)

 

 

  • 10.0(1)
  • 10.5(1)
  • 11.0(1)
  • 11.5(1)
  • 10.0(1)
  • 10.5(1)
  • 11.0(1)
  • 11.5(1)

 

lists 10.5...  is this correct all above?

 

Thank you

 

Kind regards,

Tibor

1 ACCEPTED SOLUTION

Accepted Solutions
Mike_Brezicky
Cisco Employee

What are you trying to do?

 

UCCX 12.0 is not compatible with CUCM 10.5, but the second table is for Workforce Optimization, the call recording software.   The latest SR is compatible with UCCX 12.0 and CUCM 10.5, but regardless, you cannot have CUCM 10.5 on UCCX 12.0.

View solution in original post

1 REPLY 1
Mike_Brezicky
Cisco Employee

What are you trying to do?

 

UCCX 12.0 is not compatible with CUCM 10.5, but the second table is for Workforce Optimization, the call recording software.   The latest SR is compatible with UCCX 12.0 and CUCM 10.5, but regardless, you cannot have CUCM 10.5 on UCCX 12.0.

View solution in original post

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