UCCX 8.5(1)SU2 Agent E-mail Historical Reports

[yavuzsab]

Hi All, Anyway to generate a report on UCCX Historical Reporting client for E-mails which have been "forwarded" or "Printed" by Agent? Only thing which supervisors can report are emails which have been deleted after a forward or print. but then again this is not accurate information for us. I hope CUIC in version 9.x will allow us to report on forwarded/printed emails. Thanks, Yavuz

[Gajanan Pande]

Yavuz,

It doesnt look possible out of the box, customization might help.

About CUIC's capability of meeting the requirement, you might want to post your query at following portals

https://communities.cisco.com/community/partner/collaboration/contactcenter/atp?view=discussions

http://developer.cisco.com/web/ccr/forums

HTH

GP.

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