About yavuzsab

yavuzsab · 12-10-2014

Hi Cisco BU, Which release of Cisco EIM/WIM will this feature be introduced in? Thanks,Yav

yavuzsab · 05-26-2014

Hi Experts,CUIC version 10Finesse version 10I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displa...

yavuzsab · 06-20-2013

Hi CCX Script Experts, CCX 9.0(2) Cisco QM 9.0 I want to just make sure there is a way on CCX scripting a step to record calls somehow. Basically I want the IVR port to initiate a conference between Caller A (Original calling phone) and Caller B...

yavuzsab · 08-05-2012

Hi eGain Experts, Could anybody confirm that Click to Call with Cisco WIM 4.4 will work with UCCE? I understand Web Callback will work, however not too sure about Click to call. I know eGain CallTrack or ClickToCall can achieve this. Is anybody able...

yavuzsab · 06-26-2012

Hi, UCCX 8.5(1) Single node Customer Contact Centre is purely Outbound using Direct Preview. On Supervisor Desktop in the Agent Team State Real Time data it only shows Agents as being Not Ready, Ready but it is not showing the status of "Talking"....

yavuzsab · 06-27-2018

Did anybody find a fix for this matter?

yavuzsab · 03-06-2018

Hi Mate, Could I have this same Unrestricted 8.6 export unrestricted COBRAS available again? THanks, yav

yavuzsab · 02-06-2018

Hi All, Has anyone got this working? under Calabrio QM only options we have to record devices are Phyical Phones and Jabber CSF. Unable to find Jabber Mobile devices using MRA. Thanks, yav

yavuzsab · 11-16-2017

Hi, running latest 6961 firmware for 11.5 and facing same issue with SCCP firmware. tried enabling FIPS power cycle phone and same issue. anybody suggest fix for this? thanks Yav

yavuzsab · 11-13-2017

Is this resolved in UCCX 11.6? Would prefer to have LD available as Permalink/Dashboard. Make sense to have this available.

Member Since	‎10-30-2003 05:07 AM
Date Last Visited	‎03-26-2021 12:03 AM
Posts	97
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CSCue79218 - Add support for multiple managers for EIM/WIM users

Unable to get CUIC permalink to display under Finesse agent version 10

UCCX Record Forwarded Calls

Click to Call with Cisco WIM 4.4?

UCCX 8.5(1) Agent state for Outbound dialer is incorrect under CSD

Re: IPPA (Cisco IP Phone Agent) Ready/Not Ready State question

Re: as a side note, tossing a

Re: No Cisco roadmap commitment

Re: Seems like the fix firmware

Re: Hi Samhopealpha, I wondering