Member since ‎10-30-2003

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  • 97 Posts
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Hi Cisco BU, Which release of Cisco EIM/WIM will this feature be introduced in? Thanks,Yav
Hi Experts,CUIC version 10Finesse version 10I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displa...
Hi CCX Script Experts,  CCX 9.0(2) Cisco QM 9.0   I want to just make sure there is a way on CCX scripting a step to record calls somehow.   Basically I want the IVR port to initiate a conference between Caller A (Original calling phone) and Caller B...
Hi eGain Experts, Could anybody confirm that Click to Call with Cisco WIM 4.4 will work with UCCE? I understand Web Callback will work, however not too sure about Click to call. I know eGain CallTrack or ClickToCall can achieve this.  Is anybody able...
Hi,  UCCX 8.5(1) Single node  Customer Contact Centre is purely Outbound using Direct Preview.  On Supervisor Desktop in the Agent Team State Real Time data it only shows Agents as being Not Ready, Ready but it is not showing the status of "Talking"....
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Member Since ‎10-30-2003 05:07 AM
Date Last Visited ‎03-26-2021 12:03 AM
Posts 97
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