Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi Experts,CUIC version 10Finesse version 10I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displa...
Hi CCX Script Experts, CCX 9.0(2) Cisco QM 9.0 I want to just make sure there is a way on CCX scripting a step to record calls somehow. Basically I want the IVR port to initiate a conference between Caller A (Original calling phone) and Caller B...
Hi eGain Experts, Could anybody confirm that Click to Call with Cisco WIM 4.4 will work with UCCE? I understand Web Callback will work, however not too sure about Click to call. I know eGain CallTrack or ClickToCall can achieve this. Is anybody able...
Hi, UCCX 8.5(1) Single node Customer Contact Centre is purely Outbound using Direct Preview. On Supervisor Desktop in the Agent Team State Real Time data it only shows Agents as being Not Ready, Ready but it is not showing the status of "Talking"....
Hi All,
Has anyone got this working?
under Calabrio QM only options we have to record devices are Phyical Phones and Jabber CSF. Unable to find Jabber Mobile devices using MRA.
Thanks,
yav
Hi,
running latest 6961 firmware for 11.5 and facing same issue with SCCP firmware.
tried enabling FIPS power cycle phone and same issue.
anybody suggest fix for this?
thanks
Yav