01-19-2012 10:25 AM - edited 03-14-2019 09:13 AM
Hi,
Got UCCX 8.5 on an ESX server, uploaded prompts in to script but phones wont play any sound. I've played the prompts back through the CCX Admin Prompt page and they're fine.I've altered the script so it only puts call on Hold to check script and its fine.I've tried adding a script that only plays a prompt-no sound!
The script is :
Accept Call
Play Prompt
Any idea why ESX server isnt passing sound?
Rich
Solved! Go to Solution.
01-23-2012 11:58 AM
I've attached a working .wav file from my system (UCCX 7.0). See if you can upload this and play it in a script. If not, probably best to open a TAC case if you haven't already.
01-19-2012 10:39 AM
Are you sure the prompts are in the right WAV format? CCX will not transcode the input file you give it to whichever value you specified in the system parameters page.
01-19-2012 10:42 AM
I uploaded a wav file and I can play it back through the Admin page so I guess so.
01-19-2012 10:56 AM
If the admin page is playing the .wav file through Windows Media Player, then it is Media Player that is playing the file and not the CCX. Save the file to your desktop and check the properties of it, make sure it is the right settings.
CCITT u-Law, 8.000 kHz, 8 Bit, Mono
01-20-2012 02:08 AM
Cheers Andrew- it probably is that. How do I check? I've used Audacity (and followed guide to record in above format) but it still doesnt work.
I cant tell the format of the file (Windows XP Sound Recorder was so much simpler but I use Win7).
Heres a screen shot of the file from Audacity (attached)
Rich
01-20-2012 06:16 AM
Save the file to your desktop as a .wav file. Once it is saved, right click it, go to properties, then go to Summary tab. You should see something like this below.
01-22-2012 02:23 PM
Hmm I uploaded a Unity recorded voicemail message to test CCX playing prompts and it just plays feedback crackling noises
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01-23-2012 11:58 AM
01-25-2012 11:42 PM
Thanks Andrew. It was so much easier with Windows Sound Recorder! So much for Windows 7.
It worked fine
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01-26-2012 05:30 AM
I don't have a Win 7 machine readily available in front of me, but you should still have Sound Recorder on there. I found this on the Microsoft website for Sound Recorder on Win 7. Hope this helps.
http://windows.microsoft.com/en-US/windows7/Record-audio-with-Sound-Recorder
01-26-2012 06:01 AM
But its not possible to save as .wav anymore
01-26-2012 02:01 PM
Hi
Yep - it's not good on Win7... no wav, let alone detailed bit rate etc.
That said, if you have a decent version of WIn7 with XP Mode installed, you can just fire that up and use the old version.
Principal Engineer at Logicalis UK
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01-27-2012 12:19 AM
Good call Aaron. I'll check.
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