I'm new in UCCX technical support in my company. Anyway, i had a complain from my client. They used UCCX 8.5(SU2). However, their encountered some issue with the server. The UCCX server keep hang/freeze due to Java application as they mention. Is there anyway to trace the issue like report or using RTMT?
Need your help to provide any link that can guide me to generate the report so that i can escalate to Cisco for more detail.
There is not much info that i could provide because the issue happen for only 1 time. However my client informed me that the server hang/freeze due to java.
Is there anyway to pull the report from RTMT or Reporting tool to check? Because my client concern whether need to update patch or upgrade version or upgrade hardware to ensure the issue never happen again.
Cisco Finesse Not Ready - Call Overlap status is very a very common issue seen on Finesse desktop. Agents miss two calls and they are put in Not Ready - Call Overlap status. This is very likely related to CVP server and it's unreachabl...
Lab 1: Cisco Meeting Server Standalone CertificatesLab 2: Cisco Meeting Server Cluster Certificates with Multi-SANLab 3: Multiple Certificates with Multiple CA ServersLab 4: Cisco Meeting Server Cluster Certificates Advanced ScenarioLab 5: Streamer Servic...
Certificates are the first step to deploy Cisco Meeting Server, preparing certificate are very important to enable different services. As a VOIP administrator, mastering the concept of certificates is unavoidable
Using multiple CA servers, instead of a si...
I just finished to write a comprehensive certificates preparation for Cisco Meeting Server Clustering. Through 60 pages I explained in detail, how to create certificates for database cluster, callbridge cluster, certificate chain for webbridge3, certifica...